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Email Engagement not capturing data from Emails sent from Outlook and which are tracked to Dynamics 365

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Posted on by Priyesh

7,396 User Group Leader

Hi,

I've been trying to use Email Engagement from Insights. It works well for Emails originating from within Dynamics 365. However, when I try to write and send an Email in Outlook and then Track it in Dynamics 365 using D365 App For Outlook, the numbers are not captured and it appears all 0 as per below -

0601.noNums.png

Any thoughts if this is not yet supported or anything else I need to ensure is in place?

Please advise.

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SS-01100907-0 on at

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Please check the below article

https://community.dynamics.com/365/b/dynamics365enterprisecloudfronts/posts/email-engagement-to-track-email-interactions-using-dynamics-365-app-for-outlook

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terlochansingh on at

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AFAIK it is not a supported scenario.

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