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Receiving Error Message When Trying to Generate Code

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Posted on by CRMGirl

Hi,

I'm following the process I always follow when trying to set up new 4 digit client codes.

Process:

Fill out CRM Dynamics 365 Sales Form and save and it generates a 4 digit code that applies to our client.

Issue:

Today it was working all morning then after lunch I tried it again and an error message appears: "Code Range For Broker Is Empty".

I've never seen this message before. Also, I asked our I.T. to see if updates were completed today and they confirmed following:

1. Confirm there were no changes or deployments made over lunch.

2. They looked at Service Health in Office 365 and there are no service issues being reported.

3. They checked and didn't see any alerts in either.

I.T. opened up a ticket with Microsoft but looking to see what this error message could mean?

Note:

There is a field on the form that shows as "Code" which is blank until I save my entries on my form then this field automatically gets generated with a 4 digit code.

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Aric Levin - MVP 30,190 Moderator on at

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Hi CRMGirl,

As I can't exactly see what custom logic was implemented within your solution, it is a little hard to diagnose.

This seems like it might be an error message from within your application or custom code.

I would request your dev team to check of any changes that were implemented or verify the logic that generated that 4 digit code.

Hope this helps.

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Bipin D365 28,983 Moderator on at

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Hi,

Check your Javascript code on the form and see if you have added alert with this message.

I am pretty this is coming from Javascript code. Plugin error message will be displayed in different dialog as Businee process error.

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gisiquei on at

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Hi there, I could not find the meaning of this message, but seems the issue is related to some customization on form, to help to isolate it I would suggest to:

Create a copy of your current form, on this copied form remove all js libraries and functions (onload, onsave and on change), make sure there are no enabled business rule, publish and test the copied form

ness rules enabled.

I would suggest to to take a look if exist custom plug-in steps and workflows enabled, if yes disable them to help to isolate.

Finally as the message is not common keep touch with Support team to map the message

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