Dynamics Community Forum Thread Details

Void Check does not reverse payment on Vendor

The company I'm working for right now is having a major problem when it comes to reversing a payment.

Right now, our company sends payments out as both checks and ACH payments. What we were told to do is use "Computer Check" when we print the check, and use "Manual Check" if we're doing an ACH payment.

Now, let's say a check for $300 comes back to us (ACH information is wrong, or the physical check has the wrong address), so we need to void the Check Ledger Entry and reverse the payment, and then remake the payment (possibly after correcting the invoice). If I unapply the payments first then try to reverse the transaction without Voiding the Check, I get an error stating that I can't do that because there is a Bank Account Entry. If I try to Void the check (either by select "Void Only" after manually unapplying, or selecting "Void and Unapply" from the start), I get a different error when I try to reverse the Initial Entry Payment.

"You cannot reverse Vendor Ledger Entry No. XXXX because the entry is either applied to an entry or has been changed by a batch job."

So now I'm stuck with a vendor who has a payment for $300 in their Statistics, but no reverse payment for -$300. If I open the currently unpaid Invoice and pay it again, the system now shows I paid the vendor $600 made up of two payments of 300, when I should expect two payments of 300, and a third payment of -300, to balance out to 300.

Keep in mind, if I make a payment but leave the Bank Payment Type field blank, I can unapply the payments and reverse the transaction, and the system DOES create a -$300 payment in the Vendor Statistics, which is what I want to see if I create a check.

Here's an example of when the payment is not reversed (Void Check from Check Ledger Entries page)

And here's an example of the payment being reversed (No Check created from payment, so I have to manually unapply payments and reverse the Inital Entry / Payment)