web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Answered

Insert Blacklist from previous Mail System

(0) ShareShare
ReportReport
Posted on by 34

We just set up a new, empty instance of Dynamics Marketing. 
At first we want to set up the suppression list and add our existing Blacklist Entriys from our previous Mail-System.
As far as I underständ, the suppression list handles every kind of Contacts that shall not be mailed. 

In the documentation I found this about the pattern suppression:
"The pattern suppression is a manual list maintained by the deliverability engineers. It contains domains or email addresses that may not be a good idea to send to."

How do I access the suppression List and add our Blacklist-Patterns?

I have the same question (0)
  • Verified answer
    Nya Profile Picture
    29,060 on at

    Hi,

    You just need to create a segment which filters out all the contacts in your Blacklist.

    When you set the suppression list in your customer journey, the segment can be selected in the field in the general tab of the journey.

    pastedimage1644550667170v1.png

    So that the contacts in the segment will be blocked to be processed in the journey.

    When an email is sent with the journey, it will not be sent to the contacts in the segment.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 108 Super User 2025 Season 2

#2
TAHER_El_Mehdi Profile Picture

TAHER_El_Mehdi 30

#3
Satyam Prakash Profile Picture

Satyam Prakash 24

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans