10K Contacts Restriction

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Posted on by Ana Mchedlishvili

Hello,

I have read licensing guide of 2020. "The base pack of Marketing includes one Marketing Application environment and an entitlement of 10K contacts" - says the guide.

Could you please, tell me, these 10K contacts are for 1 month or for 1 year? How the fee is calculated?

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Ana Mchedlishvili 5 on at

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RE: 10K Contacts Restriction

Thanks Teresa, your answer helped me <3
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Ana Pereira on at

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RE: 10K Contacts Restriction

Hello

If I use a contact only once in a month and don’t use it next month, does it count?
Marketing contacts are cumulative throughout your license period. Once you've engaged a contact in any marketing activity, that contact counts against your quota from that point forward. You can "true down" the number of marketing contacts you've purchased on contract renewal.

https://docs.microsoft.com/en-us/dynamics365/marketing/setup-troubleshooting#how-is-dynamics-365-marketing-licensed

I hope this answer your question.