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Lost Access to CRM Instance

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Posted on by ZeroHar

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Hello,

Suddenly lost access to the instance, not even opening any home page and directly throwing this error. Having below error all the time. Any help would be great . Thank You.

Microsoft Dynamics CRM On-premises.

Version - 8.2.2

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Abarao Bhople 445 on at

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RE: Lost Access to CRM Instance

Hello ,

Could you please try below couple of things.

Make sure all the services (SQL , MS Dynamics) are up and running.

Try to clear browser cache, open in different browser and try with different user account.

Reset IIS and App Pool of CRM Server.

Restart SQL and CRM server once

If it is IFD setup , Try to reset ADFS service once.

Disable the Relying party once and enable it again , update Federation Metadata.

Hope all above steps help you to get it up and accessible your deployment.

Thank you.

Abarao Bhople
saurabhtiwarii on at

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RE: Lost Access to CRM Instance

Please copy the URL from the browser's URL bar as ::

and see if it includes any helpful details.

Else, please examine the event viewer logs of the CRM server and collect verbose traces while reproducing this issue.

https://support.microsoft.com/en-in/help/907490/how-to-enable-tracing-in-microsoft-dynamics-crm
Suggested answer

Charles Abi Khirs 3,569 on at

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RE: Lost Access to CRM Instance

Hello,

Since it is onpremises, you can check the event viewer on the CRM server or enable the Trace of the CRM, this way, you will have more details on what might be the issue, so you will be able to fix it.

In addition, you can check if the CRM services on the CRM server are up and running.
Marco.P 2,405 on at

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RE: Lost Access to CRM Instance

Hi,

Any chances you Lost your security roles?

Are you the only one having this issue?