web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Run Workflow in Custom...

Customer experience | Sales, Customer Insights,...

Suggested Answer

Run Workflow in Customer Journey

(0) Share

Report

Report

Posted on by Satish Ashy Microsoft Employee

Hi,

I found the strange behavior in customer journey. When I add Run workflow tile in the journey it doesn't trigger for custom entity except for Contact entity.

I do not see any documentation also which states that Run workflow triggers only for contact entity and not for any custom entity.

Can we go ahead and Run workflow which is created as On Demand on entity other than Contact in customer journey?

If yes, how can we do it?

Regards,

Satish

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

Carlo Velasco 787 on at

Like (0)

Report
Copy link

Link copied!

Hi

It is required that the workflow is set as on demand and based on the contact entity to be used in a Customer Journey

Was this reply helpful? Yes No

Join the conversation

Helpful resources

News and Announcements

The Next Big Bite | Aussie Classics & Starting Small with Clay Wesener | EP04

Check out the Community Spotlight Video Series

Quick Links

Subscribe to this forum!

Stay up to date on forum activity by subscribing.

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1

#2

Manoj - ManoVerse 50 Super User 2026 Season 1

#3

Muhammad Shahzad Sh... 31 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans