web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Run Workflow in Custom...
Customer experience | Sales, Customer Insights,...
Suggested answer

Run Workflow in Customer Journey

(0) ShareShare
ReportReport
Posted on by Satish Ashy

Hi,

I found the strange behavior in customer journey. When I add Run workflow tile in the journey it doesn't trigger for custom entity except for Contact entity.

I do not see any documentation also which states that Run workflow triggers only for contact entity and not for any custom entity.

Can we go ahead and Run workflow which is created as On Demand on entity other than Contact  in customer journey?

If yes, how can we do it?

Regards,

Satish

I have the same question (0)
  • Suggested answer
    Carlo Velasco Profile Picture
    Carlo Velasco 787 on at
    RE: Run Workflow in Customer Journey

    Hi

    It is required that the workflow is set as on demand and based on the contact entity to be used in a Customer Journey

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Pallavi Phade – Community Spotlight

We are honored to recognize Pallavi Phade as our Community Spotlight honoree for…

Congratulations to the October Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 107 Super User 2025 Season 2

#2
MVP-Daniyal Khaleel Profile Picture

MVP-Daniyal Khaleel 89

#3
#ManoVerse Profile Picture

#ManoVerse 58

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans