Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Can't save interac...
Microsoft Dynamics NAV (Archived)

Can't save interaction template NAV 2016

(0) ShareShare
ReportReport
Posted on by Community Member Microsoft Employee

Dear community members,

I have a problem with interaction templates in NAV 2016.

When making an interaction everything goes well, until I have to save the document.
When saving or closing the word document it's opening the:

C:\Users\username\AppData\Local\Temp\Microsoft Dynamics NAV folder.

It's not possible for me to save this document.

The interaction template (word document appendix) is opening in read only mode (very strange).

I'm starting Dynamics NAV as administrator. I'm not sure if I'm local admin though.
User has super user rights in NAV.


Does anyone have an idea where I have to start looking?

Can it have something to do with active directory permissions?
Office word settings?

Thanks very much in advance.

Enjoy your weekend guys.

Viktor

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Can't save interaction template NAV 2016

    Thanks you for your reply.

    When saving the template I get the following error:

    "A call to the System.IO.File.WriteAllBytes failed with the message :

    Access to the path ... is denied because it's being used by another proces"

    The location of the folder is:

    C:\Users\Richard\AppData\Local\Temp\Microsoft Dynamics

    The user has admin rights and is allowed to save/delete and write in the temp folder.

    Thank you in advance for your time!

  • Suggested answer
    Maneesha Profile Picture
    Maneesha 5,889 on at
    RE: Can't save interaction template NAV 2016

    what is the error message you receive  ?>

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Can't save interaction template NAV 2016

    Doen anyone maybe a have an idea where to start looking for a solution?
    It lookt like nobody is able to help me with this problem...

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Tip: Become a User Group leader!

Join the ranks of valued community UG leaders

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,516 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,401 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans