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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Can't save interac...
Microsoft Dynamics NAV (Archived)

Can't save interaction template NAV 2016

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Posted on by Community Member

Dear community members,

I have a problem with interaction templates in NAV 2016.

When making an interaction everything goes well, until I have to save the document.
When saving or closing the word document it's opening the:

C:\Users\username\AppData\Local\Temp\Microsoft Dynamics NAV folder.

It's not possible for me to save this document.

The interaction template (word document appendix) is opening in read only mode (very strange).

I'm starting Dynamics NAV as administrator. I'm not sure if I'm local admin though.
User has super user rights in NAV.


Does anyone have an idea where I have to start looking?

Can it have something to do with active directory permissions?
Office word settings?

Thanks very much in advance.

Enjoy your weekend guys.

Viktor

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Doen anyone maybe a have an idea where to start looking for a solution?
    It lookt like nobody is able to help me with this problem...

  • Suggested answer
    Maneesha Profile Picture
    Maneesha 5,891 on at

    what is the error message you receive  ?>

  • Community Member Profile Picture
    Community Member on at

    Thanks you for your reply.

    When saving the template I get the following error:

    "A call to the System.IO.File.WriteAllBytes failed with the message :

    Access to the path ... is denied because it's being used by another proces"

    The location of the folder is:

    C:\Users\Richard\AppData\Local\Temp\Microsoft Dynamics

    The user has admin rights and is allowed to save/delete and write in the temp folder.

    Thank you in advance for your time!

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