web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to change a record...
Customer experience | Sales, Customer Insights,...
Answered

How to change a record's ID

(0) ShareShare
ReportReport
Posted on by Tiago Dantas 5

Hello, this is my first post on the forum, if I do something wrong I apologize.

My question is, can I change the ID of a record in CRM?
If yes, how?

Explaining my scenario in case it's helpful:

I have a queue and I need to replace it with another one, but the original queue has a connection with processes in the environment, I would like to put the same ID of the original queue in the new one that will replace, thus not disturbing the processes in the environment.

Sorry for English.

I have the same question (0)
  • Suggested answer
    Yoshika Suzuki Profile Picture
    Yoshika Suzuki on at
    RE: How to change a record's ID

    I agree with everyone else's opinion, we can't change the record id.

    We have no choice but to recreate the record.

  • Verified answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 10,409 Super User 2025 Season 2 on at
    RE: How to change a record's ID

    Hello Tiago Dantas,

    It is the limitation of the CRM, As every record which are present in the CRM have Unique ID that is generated by the CRM internally.

    And it will be not possible to change.

    Thank you,

    Amit Katariya

  • Verified answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at
    RE: How to change a record's ID

    Hello,

    I'm afraid you can't update the recordid, you will have to update the process in the destination environment in order to use another queue in it.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Rishabh Kanaskar Profile Picture

Rishabh Kanaskar 258

#2
MVP-Daniyal Khaleel Profile Picture

MVP-Daniyal Khaleel 179

#3
Tom_Gioielli Profile Picture

Tom_Gioielli 129 Super User 2025 Season 2

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans