Dynamics 365 Prod Environment is offline for 24 hours now and still going

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Posted on by Mini_R53

My organisation has recently switched from on-prem Dynamics CRM to the newer D365 CRM earlier this year.

Today the production environment has been offline for 24 hours. I can't believe that a Microsoft SAAS such as CRM would be offline for 1 day and still going!

I do have an existing Critical Severity A ticket with the support team.

This shows that it hasn't been architect properly. The affected data centre should have a copy elsewhere, as we know Azure offer geographical redundancy.

I was told that the issue is all because of a lightning strike, unbelievable....