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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / NAV 2013 - RPO Not Clo...
Microsoft Dynamics NAV (Archived)

NAV 2013 - RPO Not Closing - Microsoft's Major Bug

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Posted on by Community Member

Dear All,

          We are Microsoft Dynamics NAV 2013 users since last 2 years, recently we are getting some error on Release Production Order at time of Releasing it and error is

          Gen. Posting Type must not be in Gen. Journal Line: Journal Template Name=, Journal Batch Name=, Line No.=0

         Microsoft service provider is billing us for resolving this type of error in case wise. Let us any one confirm that Why should we pay for Microsoft's System Bug ?????? please advice some suitable option for this Bug.

Thanks & regards,

Laxman Sonar

+91 8805555357 

*This post is locked for comments

  • Suggested answer
    Saurabh Shah Profile Picture
    Saurabh Shah 4,560 on at
    RE: NAV 2013 - RPO Not Closing - Microsoft's Major Bug

    Hi Chetan,

    You can ask for the details about changes made by your partner. Please get details what was the issue and what changes been made into the system. is there anything which you doing wrong in data or it was a system problem? sometimes, it happens that the some setups conflict with certain transaction so you can discuss with your partner to get full details of this issue.

    If you need any help from us please let us know the details of changes and why? so we can comment on this.

    Regards,

    Saurabh Shah

  • Suggested answer
    serendipity Profile Picture
    serendipity 1,010 on at
    RE: NAV 2013 - RPO Not Closing - Microsoft's Major Bug

    Hi Chetan,

    I strongly believe that Microsoft does not charge for issues that are acknowledged bugs in the standard system.

    If you do not have a plan with them, when you log the SR you will be asked to enter credit details.  If you are under prepaid incidents, then upon logging the SR you will notice that 1 incident has been taken out of your prepaid credits BUT on closing the incident will be added back to your account IF the issue falls under the non-chargeable category such as known issues, bugs.

    Microsoft are just when doing the billing; and anyways, you can always contest it.  I just do not believe (reading from your post) that you logged an issue, was billed, and there was no resolution or fix for the issue raised.

  • Corina Soare Profile Picture
    Corina Soare 585 on at
    RE: NAV 2013 - RPO Not Closing - Microsoft's Major Bug

    Hi Chetan,

    Glad to see you managed to resolve this issue :)

    I am part of the NAV Support Team for Microsoft, and I would like to have a better understanding of your experience with us, so that we may improve our support process.

    Could you share with me the service request number that was opened with Microsoft? I can check this internally in order to understand why it has been charged.

  • Community Member Profile Picture
    Community Member on at
    RE: NAV 2013 - RPO Not Closing - Microsoft's Major Bug

    Dear Concerned,

             Problem is resolved by Godrej Infotech Ltd. INDIA (http://www.godrejinfotech.com/) , they did changes in codes of general posting group after that Release Production Order is released.

    Regards,

    Laxman Sonar

  • Community Member Profile Picture
    Community Member on at
    RE: NAV 2013 - RPO Not Closing - Microsoft's Major Bug

    Can we delete RPO directly from NAV????

  • Community Member Profile Picture
    Community Member on at
    RE: NAV 2013 - RPO Not Closing - Microsoft's Major Bug

    J

     Its not working, same error is present.

    laxman

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: NAV 2013 - RPO Not Closing - Microsoft's Major Bug

    Chetan

    Check General Journal Templates whether there is a 'Template' for Production Journal.

    If not create one. (sample as follows)

    Name

    Description

    Type

    Sub Type

    Recurring

    Bal. Account Type

    Bal. Account No.

    No. Series

    Posting No. Series

    Source Code

    Reason Code

    Force Doc. Balance

    Copy VAT Setup to Jnl. Lines

    Allow VAT Difference

    PRODJOU

    production journal

    General

     

    No

    G/L Account

     

     

     

    PRODORDER

     

    Yes

    Yes

    No

    Check it on Test database..

  • Community Member Profile Picture
    Community Member on at
    RE: NAV 2013 - RPO Not Closing - Microsoft's Major Bug

    Dear Sir,

           Thanks for reply, we checked dynamicsuser.net/.../37011.aspx its were confusing can you elaborate it.

    Regards,

    Laxman Sonar  

  • sanjeet Profile Picture
    sanjeet 2,205 on at
    RE: NAV 2013 - RPO Not Closing - Microsoft's Major Bug

    hi

    Please look dynamicsuser.net/.../37011.aspx

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