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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / RTC stops working with...
Microsoft Dynamics NAV (Archived)

RTC stops working with .NET error - NAV 2013 R2 on Windows Server 2012.

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Posted on by Community Member

Hi guys,

We've been having a lot of issues with NAV RTC crashing. The error message is not extremely informative, it just says:

Microsoft.Dynamics.Nav.Client has stopped working.

A problem cause the program to stop working correctly.
Windows will close the program and notify you if a solution is available.

I checked in event viewer and the error seems to be related to .NET framework misbehavior. Please check the event information below. In the past I've ran into this problem and managed to fix it by installing an updated .NET framework version or repairing the existing one but now with .NET Framework being part of Windows 10 OS all my attempts did not fix the issue.

We are running NAV 2013 R2 on Windows Server 2012 fully updated and RTC is running on Windows 10 fully updated (Build 1703 Creators update).

Has anyone every run into similar issue? If so, how did you guys solve this?

Application Error

Faulting application name: Microsoft.Dynamics.Nav.Client.exe, version: 7.1.36897.0, time stamp: 0x53879f99
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x80131623
Fault offset: 0x00b770d1
Faulting process id: 0x1dc0
Faulting application start time: 0x01d2deccd890dad1
Faulting application path: C:\Program Files (x86)\Microsoft Dynamics NAV\71\RoleTailored Client\Microsoft.Dynamics.Nav.Client.exe
Faulting module path: unknown
Report Id: f32518a0-d086-4f7e-8fd1-70da63bf22a8
Faulting package full name:
Faulting package-relative application ID:

.NET Runtime error

Application: Microsoft.Dynamics.Nav.Client.exe
Framework Version: v4.0.30319
Description: The application requested process termination through System.Environment.FailFast(string message).
Message: Value does not fall within the expected range.
Stack:
at System.Environment.FailFast(System.String)
at Microsoft.Dynamics.Nav.Client.WinClient.StartWinFormsClient.HandleGeneralException(System.Exception)
at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoRethrowWithCatchException(System.Exception, Boolean)
at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoHandleThreadException(System.Exception, Boolean)
at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.WinFormsDispatcherUnhandledException(System.Object, Microsoft.Dynamics.Framework.UI.DispatcherUnhandledExceptionEventArgs)
at Microsoft.Dynamics.Framework.UI.WinForms.WinFormsDispatcher.HandleDispatcherException(System.Object, System.Exception)
at Microsoft.Dynamics.Framework.UI.WinForms.WinFormsDispatcher.OnThreadException(System.Object, System.Threading.ThreadExceptionEventArgs)
at System.Windows.Forms.Application+ThreadContext.OnThreadException(System.Exception)
at System.Windows.Forms.Control.WndProcException(System.Exception)
at System.Windows.Forms.Control+ControlNativeWindow.OnThreadException(System.Exception)
at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)
at System.Windows.Forms.NativeWindow.DefWndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.NativeWindow.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
at System.Windows.Forms.Application.RunDialog(System.Windows.Forms.Form)
at System.Windows.Forms.Form.ShowDialog(System.Windows.Forms.IWin32Window)
at Microsoft.Dynamics.Framework.UI.WinForms.Controls.BusinessForm.ShowDialog(System.Windows.Forms.Form, System.Windows.Forms.IWin32Window)
at Microsoft.Dynamics.Framework.UI.WinForms.FormPanel.DoModal(Microsoft.Dynamics.Framework.UI.LogicalForm)
at Microsoft.Dynamics.Framework.UI.Windows.LogicalFormAdapterBase.DoModal(Microsoft.Dynamics.Framework.UI.LogicalForm)
at Microsoft.Dynamics.Framework.UI.Windows.ClientSessionBase.OnFormToShow(Microsoft.Dynamics.Framework.UI.LogicalForm, Microsoft.Dynamics.Framework.UI.LogicalControl)
at Microsoft.Dynamics.Framework.UI.WinForms.ClientSession.OnFormToShow(Microsoft.Dynamics.Framework.UI.LogicalForm, Microsoft.Dynamics.Framework.UI.LogicalControl)
at Microsoft.Dynamics.Framework.UI.Windows.ClientSessionBase.OnDialogToShow(Microsoft.Dynamics.Framework.UI.DialogSessionEventArgs)
at Microsoft.Dynamics.Framework.UI.Windows.ClientSessionBase.DialogToShow(System.Object, Microsoft.Dynamics.Framework.UI.DialogSessionEventArgs)
at Microsoft.Dynamics.Framework.UI.UISession.OnDialogToShow(Microsoft.Dynamics.Framework.UI.DialogSessionEventArgs)
at Microsoft.Dynamics.Framework.UI.UISession.ShowDialog(Microsoft.Dynamics.Framework.UI.LogicalForm, Microsoft.Dynamics.Framework.UI.LogicalForm)
at Microsoft.Dynamics.Framework.UI.LogicalForm+<>c__DisplayClass9.<ShowDialogAndEnsureModality>b__8()
at System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(System.Object, System.Object[], System.Object[])
at System.Delegate.DynamicInvokeImpl(System.Object[])
at Microsoft.Dynamics.Framework.UI.WinForms.ExceptionWrapper.RunTryCatch(System.Object, System.Delegate, System.Object[])
at Microsoft.Dynamics.Framework.UI.WinForms.WinFormsDispatcher+<>c__DisplayClassa.<Invoke>b__9()
at System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(System.Object, System.Object[], System.Object[])
at System.Delegate.DynamicInvokeImpl(System.Object[])
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(System.Object)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.MarshaledInvoke(System.Windows.Forms.Control, System.Delegate, System.Object[], Boolean)
at System.Windows.Forms.Control.Invoke(System.Delegate, System.Object[])
at System.Windows.Forms.Control.Invoke(System.Delegate)
at Microsoft.Dynamics.Framework.UI.WinForms.WinFormsDispatcher.Invoke(System.Action)
at Microsoft.Dynamics.Framework.UI.LogicalDispatcher.ExecuteInFrameInternal(Microsoft.Dynamics.Framework.UI.LogicalDispatcherFrame, System.Action)
at Microsoft.Dynamics.Framework.UI.LogicalDispatcher.ExecuteInFrame(Microsoft.Dynamics.Framework.UI.LogicalDispatcherFrame, System.Action)
at Microsoft.Dynamics.Framework.UI.LogicalForm.ShowDialogAndEnsureModality(Microsoft.Dynamics.Framework.UI.LogicalForm)
at Microsoft.Dynamics.Framework.UI.LogicalForm.ShowDialog(Microsoft.Dynamics.Framework.UI.LogicalForm)
at Microsoft.Dynamics.Nav.Client.PageRunCallbackHandler.RunModalPage(Microsoft.Dynamics.Nav.Types.FormRunModalRequest, Microsoft.Dynamics.Framework.UI.LogicalForm)
at Microsoft.Dynamics.Nav.Client.ServiceClientCallback+<>c__DisplayClass1f.<FormRunModal>b__1e()
at Microsoft.Dynamics.Nav.Client.ServiceClientCallback+<>c__DisplayClass1.<RunClientRequest>b__0()
at Microsoft.Dynamics.Nav.Client.ServerInvocationManager+<>c__DisplayClass8.<WaitForServerResponse>b__6()
at Microsoft.Dynamics.Nav.Client.ServerInvocationManager.DoClientRequestAndCatch(System.Action, System.Action`1<System.Exception>)
at Microsoft.Dynamics.Nav.Client.ServerInvocationManager.WaitForServerResponse(System.IAsyncResult, ThreadCallbackContext)
at Microsoft.Dynamics.Nav.Client.ServerInvocationManager.CallServer[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](Microsoft.Dynamics.Nav.Client.BeginCallServerMethod, Microsoft.Dynamics.Nav.Client.EndCallServerMethod`1<System.__Canon>, Microsoft.Dynamics.Nav.Client.ServerCallOptions)
at Microsoft.Dynamics.Nav.Client.ServerInvocationHandler.CallServer[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](Microsoft.Dynamics.Nav.Client.BeginCallServerMethod, Microsoft.Dynamics.Nav.Client.EndCallServerMethod`1<System.__Canon>, Microsoft.Dynamics.Nav.Client.ServerCallOptions)
at Microsoft.Dynamics.Nav.Client.ConnectionStateManager.CallServer[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](Microsoft.Dynamics.Nav.Client.BeginCallServerMethod, Microsoft.Dynamics.Nav.Client.EndCallServerMethod`1<System.__Canon>, Microsoft.Dynamics.Nav.Client.ServerCallOptions)
at Microsoft.Dynamics.Nav.Client.ConnectionStateManager.CallServer[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](Microsoft.Dynamics.Nav.Client.BeginCallServerMethod, Microsoft.Dynamics.Nav.Client.EndCallServerMethod`1<System.__Canon>)
at Microsoft.Dynamics.Nav.Client.ServerInvocationHandler.CallServer[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](Microsoft.Dynamics.Nav.Client.BeginCallServerMethod, Microsoft.Dynamics.Nav.Client.EndCallServerMethod`1<System.__Canon>)
at Microsoft.Dynamics.Nav.Client.ServiceConnection.CallServer[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](Microsoft.Dynamics.Nav.Client.BeginCallServerMethod, Microsoft.Dynamics.Nav.Client.EndCallServerMethod`1<System.__Canon>)
at Microsoft.Dynamics.Nav.Client.ServiceConnectionBase.ActionField(Microsoft.Dynamics.Nav.Types.NavRecordState ByRef, Microsoft.Dynamics.Nav.Types.Data.NavDataSet, Int32)
at Microsoft.Dynamics.Nav.Client.ServiceConnection.Microsoft.Dynamics.Nav.Client.IService.ActionField(Microsoft.Dynamics.Nav.Types.NavRecordState ByRef, Microsoft.Dynamics.Nav.Types.Data.NavDataSet, Int32)
at Microsoft.Dynamics.Nav.Client.DataBinder.NstDataAccess.ActionMethod(Int32)
at Microsoft.Dynamics.Nav.Client.Actions.InvokePageTriggerAction.InvokeTrigger(Microsoft.Dynamics.Framework.UI.LogicalControl, Microsoft.Dynamics.Framework.UI.UISession)
at Microsoft.Dynamics.Nav.Client.Actions.InvokePageTriggerAction.InvokeCore(Microsoft.Dynamics.Framework.UI.LogicalControl, System.Object, Microsoft.Dynamics.Framework.UI.UISession)
at Microsoft.Dynamics.Framework.UI.LogicalAction.InvokeCoreWithErrorHandling(Microsoft.Dynamics.Framework.UI.LogicalControl, System.Object, Microsoft.Dynamics.Framework.UI.UISession)
at Microsoft.Dynamics.Framework.UI.LogicalAction.DoInvoke(Microsoft.Dynamics.Framework.UI.LogicalControl, Microsoft.Dynamics.Framework.UI.UISession)
at Microsoft.Dynamics.Framework.UI.ActionControl.Invoke()
at Microsoft.Dynamics.Framework.UI.Windows.ActionsHelper+<>c__DisplayClassa.<ModalitySafeInvoke>b__8()
at Microsoft.Dynamics.Framework.UI.Windows.ActionsHelper.ModalitySafe(System.Action)
at Microsoft.Dynamics.Framework.UI.Windows.ActionsHelper.ModalitySafeInvoke(Microsoft.Dynamics.Framework.UI.ActionControl)
at Microsoft.Dynamics.Framework.UI.Windows.ActionControlAdapterBase.DefaultInvokeAction(Microsoft.Dynamics.Framework.UI.Windows.LogicalControlAdapter, Microsoft.Dynamics.Framework.UI.ActionControl)
at Microsoft.Dynamics.Framework.UI.Windows.ActionControlAdapterBase.DefaultInvokeAction(Microsoft.Dynamics.Framework.UI.Windows.LogicalControlAdapter)
at Microsoft.Dynamics.Framework.UI.UX2006.WinForms.LogicalCommand.Execute(System.Object)
at MS.Internal.Commands.CommandHelpers.CriticalExecuteCommandSource(System.Windows.Input.ICommandSource, Boolean)
at System.Windows.Controls.Primitives.ButtonBase.OnClick()
at System.Windows.Controls.Button.OnClick()
at System.Windows.Controls.Ribbon.RibbonButton.OnClick()
at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(System.Windows.Input.MouseButtonEventArgs)
at System.Windows.UIElement.OnMouseLeftButtonUpThunk(System.Object, System.Windows.Input.MouseButtonEventArgs)
at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(System.Delegate, System.Object)
at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
at System.Windows.UIElement.ReRaiseEventAs(System.Windows.DependencyObject, System.Windows.RoutedEventArgs, System.Windows.RoutedEvent)
at System.Windows.UIElement.OnMouseUpThunk(System.Object, System.Windows.Input.MouseButtonEventArgs)
at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(System.Delegate, System.Object)
at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
at System.Windows.UIElement.RaiseTrustedEvent(System.Windows.RoutedEventArgs)
at System.Windows.UIElement.RaiseEvent(System.Windows.RoutedEventArgs, Boolean)
at System.Windows.Input.InputManager.ProcessStagingArea()
at System.Windows.Input.InputManager.ProcessInput(System.Windows.Input.InputEventArgs)
at System.Windows.Input.InputProviderSite.ReportInput(System.Windows.Input.InputReport)
at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr, System.Windows.Input.InputMode, Int32, System.Windows.Input.RawMouseActions, Int32, Int32, Int32)
at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr, MS.Internal.Interop.WindowMessage, IntPtr, IntPtr, Boolean ByRef)
at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
at Microsoft.Dynamics.Nav.Client.WinClient.NavWinFormsClientSession.RunMessagePump()
at Microsoft.Dynamics.Nav.Client.WinClient.NavWinFormsClientSession.RunCore()
at Microsoft.Dynamics.Framework.UI.Windows.ClientSessionBase.Run()
at Microsoft.Dynamics.Nav.Client.WinClient.NavClientErrorHandler.ExecuteAndCatchExceptions(System.Func`1<Int32>)
at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoExecute(System.Func`1<Int32>)
at Microsoft.Dynamics.Nav.Client.WinClient.StartWinFormsClient.RunCore()
at Microsoft.Dynamics.Nav.Client.WinClient.StartWinFormsClient.Run(Boolean)
at Microsoft.Dynamics.Nav.Client.WinClient.StartWinFormsClient.RunAndDispose()
at Microsoft.Dynamics.Nav.Client.Program.ExecuteNormally(System.Func`1<Int32>)
at Microsoft.Dynamics.Nav.Client.Program.Main(System.String[])

MicrosoftDynamicsNavClient error

Type: System.ArgumentException
Message: Value does not fall within the expected range.
StackTrace:
at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.<>c__DisplayClass6.<DoRethrowWithCatchException>b__4()
at Microsoft.Dynamics.Nav.Client.WinClient.NavClientErrorHandler.ExecuteAndCatchExceptions(Func`1 execute)
at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoExecute(Func`1 execute)
at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoRethrowWithCatchException(Exception exception, Boolean designMode)
Source: Microsoft.Dynamics.Nav.Client.WinClient
HResult: -2147024809
----------------------------------
Type: System.ArgumentException
Message: Value does not fall within the expected range.
StackTrace:
at Microsoft.WindowsAPICodePack.Taskbar.TabbedThumbnailNativeMethods.SetPeekBitmap(IntPtr hwnd, IntPtr bitmap, Boolean displayFrame)
at Microsoft.Dynamics.Framework.UI.WinForms.FormWindow.OnDwmSendIconicLivePreviewBitmap()
at Microsoft.Dynamics.Framework.UI.WinForms.FormWindow.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
Source: Microsoft.Dynamics.Framework.UI.WinForms
HResult: -2147024809

Thanks in advance,

Alexandre Paes

*This post is locked for comments

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: RTC stops working with .NET error - NAV 2013 R2 on Windows Server 2012.

    Hi,

    We narrowed the problem down to only happening when users were working with external / extended monitors. It also only happens when having multiple Navision windows open. So when hovering the mouse over the preview window it crashed.

    The following update seems to have fixed the issue:
    https://community.dynamics.com/nav/b/sauravdhyanimicrosoftdynamicsnav/archive/2015/05/14/nav-2013-cumulative-update-26-released

    It also specifically mentions af fix of the following:

    371725
    The Windows client crashes when working on an extended monitor.

    Best regards,
    Dan Nielsen

  • Community Member Profile Picture
    Community Member on at
    RE: RTC stops working with .NET error - NAV 2013 R2 on Windows Server 2012.

    Hi , Did you find any solution to this ? i'm also facing exact same error

  • Community Member Profile Picture
    Community Member on at
    RE: RTC stops working with .NET error - NAV 2013 R2 on Windows Server 2012.

    Hi Alexandre,

    Did you ever find a solution to this? I have a client that is getting the exact same error. Navision is crashing from 1-30 times a day for just one user. According to the user it often happens when working with customer cards. But i have no idea if that makes any sense.

    Best regards,
    Dan Nielsen

  • Suggested answer
    Marcellus Profile Picture
    Marcellus 2,735 on at
    RE: RTC stops working with .NET error - NAV 2013 R2 on Windows Server 2012.

    Hi AlexPaes,

    When does this issue occur? Is it when you open the role centre? If yes can you change your role centre to be something different?

    Or is it when you navigate to a page?

    Did you try recompile all objects?

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