Invoiced and paid Packing Slip returned

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Posted on by Community Member Microsoft Employee

I have the next problem:

There is a Purchase Order with all 20 items fully received on Packing Slip A. The provider's invoice has only 19 of Packing Slip items, but the Accountant posted the invoice by changing the remaining item's price on 0.

I suppose since the remaining item X has no price value, financially all is OK, but physically is not because we "received" 10 units from item X.

Then, The provider sent us another invoice with the 10 units of remaining item X and 4 units of another purchase order item Y that was been fully received.

One person did a packing slip reversal B, but this reversal fully returned all Packing Slip A items. The problem is about Packing Slip A was been invoiced and paid at that moment.

The purchase order is now on "Open order" Status and I have not idea I must do to resolve this problem.

I can't simply create another packing slip because all items where invoiced on packing slip A. I believe on packing slip B was an innecesary procedure and that has complicated even most this problem.

Could somebody help me?

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Community Member Microsoft Employee on at

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RE: Invoiced and paid Packing Slip returned

Yes, I can create another line to receive the remaining items, but because packing slip B and packing slip A both exists, the purchase order will never recover "Invoiced" status again. I'd like to cancel packing slip B if is possible and then receive the remmaining items by creating new lines. If that is not possible, I'd like to know what will happen physically and financially with the purchase order and packing slips A and B.

Thanks in advance.
André Arnaud de Cal... 291,391 Super User 2024 Season 2 on at

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RE: Invoiced and paid Packing Slip returned

Hi Zathor,

In this case you can create a new order line for item X and quantity 10.

On this new order line, you can receive the items.

If you are using AX2012 you have to confirm the PO first before updating the receipts
Community Member Microsoft Employee on at

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RE: Invoiced and paid Packing Slip returned

Hi Andre. I tried as you suggested, but when I tried to create a new packing slip for item X for get it physically OK, AX trow me the next error:

Quantity 10.0 cannot be received because items have already been returned.
André Arnaud de Cal... 291,391 Super User 2024 Season 2 on at

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RE: Invoiced and paid Packing Slip returned

Hi Zathor,

You can create a new packing slip for item X. Then physically it is OK again.

When you match the invoice, you can specify 10 items X and 4 items Y. Then also specify the -10 from the corrected packing slip also with an item price of 0.

Is it possible for you to test this first in a separate environment? Then you can check if it really works for you and the inventory cost is OK as well.