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Case Resolution: default value

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Posted on by RobbertMeijer

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Hi,

We are using the default case resolution dialog.

On this dialog we would like to change the default value, or perhaps even make it so that the user has to select a different value.

How can this be done?

Thanks!

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a33ik 84,325 Most Valuable Professional on at

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RE: Case Resolution: default value

Hello,

I don't think if you have other options if you use OOB Resolve Case dialog.
RobbertMeijer 40 on at

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RE: Case Resolution: default value

Hey there,

It most certainly is!

I am able to change the default value via the case entity, but I'm not actually able to change it to blank. Which is exactly what I want.

Do you know if that is possible via another way?
Bhaskar Sharma 60 on at

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RE: Case Resolution: default value

Hi Robberto,

Have you visited the MS article, which might be of your interest

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