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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Shadow time-off request?
Service | Customer Service, Contact Center, Fie...
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Shadow time-off request?

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Posted on by Robert Rybaric 50

Hi, I have discovered following strange behavior:

  • I have created a process for the time-off request capability to create a resource requirement and a bookable resource booking via workflow in the background.
  • Now I create a time-off request, the workflow makes everything perfect, the time off is nicely visible on the schedule board.
  • I delete the time-off request record, the corresponding resource requirement and also the bookable resource booking records, so there is no trace anymore in the system
  • Regardless, the time slots remain grayed out on the schedule board and when I open the resource's working hours, there are those time off requests visible - see screenshot. Where is this data stored and how can I get rid of it?

3286.Capture.PNG

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Shadow time-off request?
    [deleted]
  • Verified answer
    Al Iggs Profile Picture
    Al Iggs on at
    RE: Shadow time-off request?

    Forgot to login before answering...

    When you approve a time-off request, it updates the resource's working hours. However this only works one-way, i.e. if you delete the time-off it will not affect the work hours and the area in the Gantt chart remains grayed out.

    There is already an enhancement suggestion that needs more votes: experience.dynamics.com/.../

  • Robert Rybaric Profile Picture
    Robert Rybaric 50 on at
    RE: Shadow time-off request?

    OK thanks I have voted for that, but this definitely needs improvement. I consider this a bug and not a feature.

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