web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Shadow time-off request?
Service | Customer Service, Contact Center, Fie...
Answered

Shadow time-off request?

(0) ShareShare
ReportReport
Posted on by Robert Rybaric 50

Hi, I have discovered following strange behavior:

  • I have created a process for the time-off request capability to create a resource requirement and a bookable resource booking via workflow in the background.
  • Now I create a time-off request, the workflow makes everything perfect, the time off is nicely visible on the schedule board.
  • I delete the time-off request record, the corresponding resource requirement and also the bookable resource booking records, so there is no trace anymore in the system
  • Regardless, the time slots remain grayed out on the schedule board and when I open the resource's working hours, there are those time off requests visible - see screenshot. Where is this data stored and how can I get rid of it?

3286.Capture.PNG

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Shadow time-off request?
    [deleted]
  • Verified answer
    Al Iggs Profile Picture
    Al Iggs on at
    RE: Shadow time-off request?

    Forgot to login before answering...

    When you approve a time-off request, it updates the resource's working hours. However this only works one-way, i.e. if you delete the time-off it will not affect the work hours and the area in the Gantt chart remains grayed out.

    There is already an enhancement suggestion that needs more votes: experience.dynamics.com/.../

  • Robert Rybaric Profile Picture
    Robert Rybaric 50 on at
    RE: Shadow time-off request?

    OK thanks I have voted for that, but this definitely needs improvement. I consider this a bug and not a feature.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Pallavi Phade – Community Spotlight

We are honored to recognize Pallavi Phade as our Community Spotlight honoree for…

Congratulations to the October Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
MVP-Daniyal Khaleel Profile Picture

MVP-Daniyal Khaleel 48

#2
Tom_Gioielli Profile Picture

Tom_Gioielli 44 Super User 2025 Season 2

#3
mk1329 Profile Picture

mk1329 16

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans