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ERROR: Compliance is Subscription center based that doesn’t match the audience type of this email.

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Posted on by Robin Vereijken

When creating my first e-mail in Real Time Marketing I receive the error below when I want to test send:

What did I do wrong?

I have chosen to create a compliance setting based on a subscription center, but it looks like this audience type doesn't support that. Unfortunately, I can't find the audience type anywhere.

Please help

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Sayen Zhang on at

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Hi Robin,

Could you please confirm that the email’s audience type is Lead?

If so, you have to use Preference Page type Compliance.

However, we are unable to create our own Preference Page type Compliance, so we have to use built-in default compliance which is Preference Page.

Once you change the compliance of the email to default compliance, the error message will be gone.

Best Regards,

Sayen Zhang

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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Linh Linh Nguyen on at

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Hi Sayen,

May I ask what about the Customer Insights segments? They use Customer Profile audience type. Can they use Subscription Center? Or if audience type is CustomerProfile, they can only use Preference Page?

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Robin Vereijken 11 on at

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Thanks Sayan!

This works now! I had the audience on Leads so that was the issue.

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Sayen Zhang on at

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Hi Robin,

I am glad that the reply helps you.

If my reply (or replies) answers your question take a minute and verify the answer. You can do it by clicking "Yes" at the top of the reply (or replies) under the label "Does this answer your question?"

Best Regards,

Sayen Zhang

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Sayen Zhang on at

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Hi Linh,

Hope you are well.

I will test it and tell you later~

Best Regards,

Sayen Zhang

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Linh Linh Nguyen on at

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Hi Sayen,

Thank you so much for your response. :) May I ask how it's going?

Best regards,

Linh.

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