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Sent message error - "The record in table Sent Email already exists"

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Posted on by kjjson

We are sending statements to our customers, and the following errors appeared. I am trying to find out whether the statements sent out or not (one customer said they did). I tried to access the Sent Email table, but it appears not be accessible. Does anyone know anything on this?

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Inge M. Bruvik 1,111 Moderator on at

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Are you running the system out of the box or do you have any customized code around this mail sending?

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kjjson on at

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There is some custom code that was done by another group around the statements. When that was run, it didn't email anything, then this was run through the Customer Statement.

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Inge M. Bruvik 1,111 Moderator on at

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Then i would make sure to uninstall the custom code and try again using the standard functions.

The error you are getting indicates some issue with customized code, i have never seen the standard system produce that error.

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YUN ZHU 95,595 Super User 2025 Season 2 on at

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Hi, This should be caused by customization and I recommend contacting your partner to work it out together.

As for the issue of not being able to access Sent Email, have you set up User email policies?

More details:

https://yzhums.com/24750/

Hope this helps as well.

Thanks.

ZHU

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