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Integration between customer service and supply chain management

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Hi everyone,

I'm hoping I can get some help from you. I would like to integrate customer service with the asset management module in supply chain management.

The main aim is to synchronize cases in customer service with maintenance requests in asset management.

I couldn't find any information about this integration. Is there a preconfigured (dual-write) integration or some information about best-practice?

best regards

Moritz

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Integration between customer service and supply chain management

Hi Mohamed,

thanks for your answer; this only partly answers my questions. I'm still looking for some best practice information on this matter.

best regards

Moritz
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Mohamed GRAIB 2,498 Super User 2024 Season 2 on at

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Integration between customer service and supply chain management

Hi,

the standard dual write configuration is between Field service and Dynamics 365 SCM (Asset management module)

But, you can also activate this with Field service. So you can just follow some steps :

1. Activate the Power platform integration and the dual write from LCS

2. Navigate to Data management (D 365 FO)> Dual write and here you can add a new mapping (between two entities and then between the fields for each entities)

For more details, you can follow these link (there are different methods to use this,

A Guide to Setting up Dual Write for Dynamics 365 with Troubleshooting Tips (techimplement.com)

Dual-write setup from Lifecycle Services - Finance & Operations | Dynamics 365 | Microsoft Learn

Guidance for dual-write setup - Finance & Operations | Dynamics 365 | Microsoft Learn

Let me know if you need more explanation,

Hope that's helpful.

Please mark answer as verified if that's help.

Regards,

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