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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Integration between cu...
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Integration between customer service and supply chain management

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Posted on by Community member 2
Hi everyone,
 
I'm hoping I can get some help from you. I would like to integrate customer service with the asset management module in supply chain management.
The main aim is to synchronize cases in customer service with maintenance requests in asset management.
 
I couldn't find any information about this integration. Is there a preconfigured (dual-write) integration or some information about best-practice?
 
best regards
Moritz
  • Community member Profile Picture
    Community member 2 on at
    Integration between customer service and supply chain management
     
    thanks for your answer; this only partly answers my questions. I'm still looking for some best practice information on this matter.
     
    best regards
    Moritz
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    Mohamed GRAIB Profile Picture
    Mohamed GRAIB 2,494 Super User 2024 Season 2 on at
    Integration between customer service and supply chain management
    Hi, 
     
    the standard dual write configuration is between Field service and Dynamics 365 SCM (Asset management module) 
     
    But, you can also activate this with Field service. So you can just follow some steps : 
     
    1. Activate the Power platform integration and the dual write from LCS 
    2. Navigate to Data management (D 365 FO)> Dual write and here you can add a new mapping (between two entities and then between the fields for each entities) 
     
    For more details, you can follow these link (there are different methods to use this, 
     
     
    Let me know if you need more explanation, 
     
    Hope that's helpful. 
     
    Please mark answer as verified if that's help. 
     
    Regards, 

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