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Customer experience | Sales, Customer Insights,...
Suggested answer

Disappearing right chevron at top of screen that leads to related entities

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Hi. To see the problem, I open up an entity and double click on a particular record to go into the detail view for such record.
Then, the chevron is supposed to appear at the top of the screen on the left at the end of the hiearchy sequence.
But the chevron no longer appears, so I cannot see or jump to records in associated entities. I have tried double clicking on records that have a short 
(e.g., only a couple of characters) or a long (e.g., 50+ characters) title/primary attribute value that appears at the of the screen, 
in the hierarchy sequence. In both cases, the value has disappeared.
  • KeithHoward Profile Picture
    on at
    RE: Disappearing right chevron at top of screen that leads to related entities

    Hi. Thanks for the response.

    Before posting, I checked that this option was ticked. After I read your response, I unchecked this option, saved, published, then ticked it, saved, and published again. It still does not work.

    Any other ideas?

    MissingChevron.png

  • Suggested answer
    LuHao Profile Picture
    40,886 on at
    RE: Disappearing right chevron at top of screen that leads to related entities

    Hi KeithHoward,

    Open the form editor of the entity, click Form Properties.

    pastedimage1591598266450v1.png

    Under Display tab, enable Show navigation items.

    pastedimage1591598331374v2.png

    Save and publish.

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