Fail to pass Dynamics 365 URL to Channel Provider Widget

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Hi all,

Has anyone tried to pass a dynamic URL to a channel provider widget? (Channel Integration Framework)

There are two ways mentioned in the documentation:

1. Add attribute in script tag (I want to avoid link in the code)

2. Add a parameter to the landing page (I am wondering of)

I have difficulties with the second one. I expected that landing URL for the widget is the link which is configured in Channel Provider Configuration, attribute Channel URL. I passed in value something like https://myWidget.azurewebsites.net?ucilib=https://myCRM.crm4.dynamics.com/webresources/Widget/msdyn_ciLibrary.js. But it doesn't work. When I am trying to call API methods it says "Microsoft is not defined.." which means URL was not passed.

How should I configure this?

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LeoAlt 16,331 Moderator on at

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Hi partner,

Could you please show us which documentation did you refer to?

Regards,

Leo

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Community Member on at

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Hi,

docs.microsoft.com/.../pass-url-widget-library

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LeoAlt 16,331 Moderator on at

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Hi partner,

You could try to set the "ucilibucilib=crmorg.crm.dynamics.com/.../msdyn_ciLibrary.js" as parameter in "custom parameter" field.

Regards,

Leo

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Community Member on at

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I tried but it doesn't work.

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Community Member on at

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Any other ideas?

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LeoAlt 16,331 Moderator on at

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Hi partner,

Sorry that I'm not familiar with channel provider widget, you could raise a ticket to Microsoft for more professional help.

Regards,

Leo

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LeoAlt 16,331 Moderator on at

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Hi partner,

I've found a solution for you here.

You should add Twilio app and add this url into parameter.

https://github.com/microsoft/Dynamics365-Apps-Samples/tree/master/customer-service/channel-integration-framework/TwilioSampleInteg_version1

Best Regards,

Leo

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Community Member on at

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Hi Leo,

I've investigated how it's done in the twilio sample and managed to do same for my widget

Thanks for your help

Best regards,

Anton

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