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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Fail to pass Dynamics ...
Service | Customer Service, Contact Center, Fie...
Answered

Fail to pass Dynamics 365 URL to Channel Provider Widget

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Posted on by Community Member

Hi all,

Has anyone tried to pass a dynamic URL to a channel provider widget? (Channel Integration Framework)

There are two ways mentioned in the documentation:

1. Add attribute in script tag (I want to avoid link in the code)

2. Add a  parameter to the landing page (I am wondering of)

I have difficulties with the second one. I expected that landing URL for the widget is the link which is configured in Channel Provider Configuration, attribute Channel URL. I passed in value something like https://myWidget.azurewebsites.net?ucilib=https://myCRM.crm4.dynamics.com/webresources/Widget/msdyn_ciLibrary.js. But it doesn't work. When I am trying to call API methods it says "Microsoft is not defined.." which means URL was not passed.

How should I configure this?

 

 

  • LeoAlt Profile Picture
    LeoAlt 16,341 Moderator on at

    Hi partner,

    Could you please show us which documentation did you refer to?

    Regards,

    Leo

  • Community Member Profile Picture
    Community Member on at

    Hi,

    docs.microsoft.com/.../pass-url-widget-library

  • LeoAlt Profile Picture
    LeoAlt 16,341 Moderator on at

    Hi partner,

    You could try to set the "ucilibucilib=crmorg.crm.dynamics.com/.../msdyn_ciLibrary.js" as parameter in "custom parameter" field.

    pastedimage1588059605100v1.png

    Regards,

    Leo

  • Community Member Profile Picture
    Community Member on at

    I tried but it doesn't work.

  • Community Member Profile Picture
    Community Member on at

    Any other ideas?

  • LeoAlt Profile Picture
    LeoAlt 16,341 Moderator on at

    Hi partner,

    Sorry that I'm not familiar with channel provider widget, you could raise a ticket to Microsoft for more professional help.

    Regards,

    Leo

  • Verified answer
    LeoAlt Profile Picture
    LeoAlt 16,341 Moderator on at

    Hi partner,

    I've found a solution for you here.

    You should add Twilio app and add this url into parameter.

    pastedimage1588755520987v1.png

    https://github.com/microsoft/Dynamics365-Apps-Samples/tree/master/customer-service/channel-integration-framework/TwilioSampleInteg_version1

    Best Regards,

    Leo

  • Community Member Profile Picture
    Community Member on at

    Hi Leo,

    I've investigated how it's done in the twilio sample and managed to do same for my widget

    Thanks for your help

    Best regards,

    Anton

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