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Hello there,
We're building a POC using Power Virtual Agents and Omnichannel. We've created bots to deal with specific scenarios, for instance:
We've also configured specific skills and skill attachment rules, so when our customer opens a chat from the Query A FAQ article on our portal, we add the correct skill to the conversation so it gets picked up by Bot A.
The issue comes when the bot engages with the customer and asks them to enter a trigger phrase, so we want to pass the trigger phase dynamically from our FAQ page only instead of the user entering.
Asking the customer again what the issue is impacts very negatively on the user experience and it's something we need to sort out, so any workarounds or different ways to approach this are really appreciated.
Thank you.
can you provide more details ? what you want to implement because above information is not sufficient.
Thank you,
Amit katariya
Amit Katariya007I've already set up five topics in the Bot, and my FAQ page has five categories. When a user visits our FAQ page and wants to inititae chat for any category, the bot will open a chat window and initiate an action based on the selected category. So, rather than having the user enter any manual keywords, I'd like to pass a querystring or something to point to that specific topic.
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