Remote Assist licenses question

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Posted on by panosdrak2

Hi,

I am designing a Remote Assist/Hololens solution for a customer. I am having trouble figuring out which and how many licenses to deploy, and what is the difference between Remote Assist and Remote Assist Attach.

In our use case, we want a remote collaborator to be able to make XR annotations to a remote technician wearing hololens. In this use case, what licenses do I need?

Thanks in advance

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Vincent Guigui 315 on at

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RE: Remote Assist licenses question

Remote Assist Attach is only for customers of "Dynamics 365 Field Service". If you don't have it or don't know what it is, just go for Remote Assist.

Both Remote Assist and Attach provide the exact same XR annotation features.

Attach is less expensive ($20 vs $65) as part of the cost is already included in Field services license.

Field Service is an end-to-end solution that helps organizations deliver field-based service to customer locations...

Organizations can manage complex service agreements; manage onsite installation, maintenance, and break/fix services; track assets and inventory; and identity and dispatch resources

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panosdrak2 7 on at

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RE: Remote Assist licenses question

Thank you very much for your reply. One more question just to make sure.

Remote Assist license is strictly per user, so for the use case I mentioned above, we need 65$/month x2 ?? (for two users) Is this correct?

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Vincent Guigui 315 on at

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RE: Remote Assist licenses question

Indeed Remote Assist is per user license (you assign the license to an Active Directory account). Don't worry you can unassign and reassign easily if someone is leaving the company... or create a generic account for the HoloLens (this may not be suitable for all usecases as this will hide individual user identification/authentication)

Remote Assist license is only necessary for people on the field (you called them remote technicians) who use Remote Assist app on HoloLens or Mobile (iOS, Android).

Remote collaborators on the other side, just need to use Microsoft Teams ... and yes Teams will show the XR annotations toolbar.

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panosdrak2 7 on at

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RE: Remote Assist licenses question

Thank you for your reply once again, but I am not seeing an annotation toolbar in Teams. Am i missing something?

This is the UI i am seeing in Teams (the other device is on Remote Assist):

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Vincent Guigui 315 on at

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RE: Remote Assist licenses question

The annotation bar only appears on Teams desktop client (not the web version) and during a call if a Remote Assist user is connected.

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Shiho Fujita on at

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RE: Remote Assist licenses question

I suggest to ask to LicenseQ

microsoft.sharepoint.com/.../LicenseQ_Ask.aspx

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panosdrak2 7 on at

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RE: Remote Assist licenses question

I am using the desktop client and the call was made to a Remote Assist user. Am i missing something?

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Al Iggs on at

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RE: Remote Assist licenses question

Does your Remote Assist user see the annotation bar and what kind of device is he/she using? Annotations require a device with ARCore or ARKit support. Otherwise: docs.microsoft.com/.../calls-using-devices-without-ar

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panosdrak2 7 on at

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RE: Remote Assist licenses question

Yes of course. I am using an iPhone XS as a remote assist device with a remote assist trial license currently assigned to it. As you can see in the screenshot I can properly annotate on the device.

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Al Iggs on at

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RE: Remote Assist licenses question

Okay, sounds good. And since your first screenshot only shows a small portion - the other side uses the Teams Desktop App on Windows 10?

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