7
Hi,
I am designing a Remote Assist/Hololens solution for a customer. I am having trouble figuring out which and how many licenses to deploy, and what is the difference between Remote Assist and Remote Assist Attach.
In our use case, we want a remote collaborator to be able to make XR annotations to a remote technician wearing hololens. In this use case, what licenses do I need?
Thanks in advance
Indeed. I had taken for granted that since Teams is available for macOS too it would offer the same functionality as Windows.
Nevertheless, I would like to thank you for your fast and clear replies. Best of luck to your projects!
And that is your problem. macOS...
The other side uses Teams desktop client app (v1.4.00.11161) on macOS
Yes of course. I am using an iPhone XS as a remote assist device with a remote assist trial license currently assigned to it. As you can see in the screenshot I can properly annotate on the device.
Does your Remote Assist user see the annotation bar and what kind of device is he/she using? Annotations require a device with ARCore or ARKit support. Otherwise: docs.microsoft.com/.../calls-using-devices-without-ar
I am using the desktop client and the call was made to a Remote Assist user. Am i missing something?
I suggest to ask to LicenseQ
The annotation bar only appears on Teams desktop client (not the web version) and during a call if a Remote Assist user is connected.
Thank you for your reply once again, but I am not seeing an annotation toolbar in Teams. Am i missing something?
This is the UI i am seeing in Teams (the other device is on Remote Assist):
#1
André Arnaud de Cal...
292,884
Super User 2025 Season 1
#2
Martin Dráb
231,748
Most Valuable Professional
#3
nmaenpaa
101,156
Moderator
Share
Report
All responses (
Answers (
