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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / CRM Outlook add-in not...
Customer experience | Sales, Customer Insights,...
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CRM Outlook add-in not working

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Posted on by vitsal 15

We are on on-premise 8.2, 2016 version... Didn't do any updates to crm server, or windows...

All of the sudden, when trying to track and set regarding, having issues with the crm outlook addin, it tries to login in edge, and then nothing happens.

I think previously it logged in with old IE in the background?

This also pops up...

The newer addin does not work with our version of crm. Have to use the 2015/2016 outlook addin.

pastedimage1654633214907v1.png

I have the same question (0)
  • Verified answer
    Donny Profile Picture
    Donny 25 on at

    We are also running on-premise 8.2 and have had the same problem as of last week. It seems that Windows now auto-redirects IE pages to Edge and that messes up the plugin.
    Activating IE Mode in Edge seems to fix the problem; atleast for now. Not sure what is going to happen after the 15th when IE is supposed to be completely retired.

    Edge -> Settings -> Default browser is where you find IE Mode. It can also be pushed via GPO.

    2022_2D00_06_2D00_08-112324.png

  • Verified answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 10,409 Super User 2025 Season 2 on at

    Hello Donny ,

    I guess you can add the below URL in Edge as Trusted sites.

    https://*.dynamics.com
    https://*.live.com

    Please refer below article for more information.

    When you configure the Microsoft Dynamics CRM Online Client for Outlook you receive the error message:

    Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials.

    Thank you,

    Amit Katariya,

  • Suggested answer
    vitsal Profile Picture
    vitsal 15 on at

    Donny,

    THANK YOU!

    This did the trick!

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