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Syncing all the emails to queue items

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Posted on by Anandhcrm

524

I created ARC for email to case.

when it processed, all the messages from the queue's email added to the queue items. I do not want that. I just want the emails syncing with the queue only from the date of ARC activated. (i.e only upcoming emails)

any suggestions pls ?

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Leah Ju Microsoft Employee on at

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Syncing all the emails to queue items

Hi Partner,

You can set it in the Email Server Profile related to the mailbox:

Expand the “Advanced” tab。

Then, verify that the dates shown for “Process Email From” are what you intended, and you can edit it to the date you want.

Note: Keep in mind though, that all mailboxes configured using that profile will be affected by this setting.

I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
Regards,
Leah

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