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AP people complaining that random purchase orders are missing the GL account numbers from the PO lines - sometimes it's just one account and sometimes, it's all the accounts.
What can be causing this? All PO's are entered and received via eRequester but no GL info comes from there.
thank you Deanne,
I've been using and working with eRequester in the past.. but it's been many years now and I don't have access to it anymore.
I'd open a support call with Fraxion / eRequester to get this looked at by their team and see if they can reproduce it.
The expense accounts are usually ok - it's the Accrued AP account that is the issue. The vendor cards are all populated. We enter requisitions and PO's via eRequester - not GP. (The company defaults are populated as well). It is random that it happens
On top of what Adam suggested,
make sure your PO's Line Item have proper GL accounts assigned to all the fields in the maintenance card.. empty fields can cause the distribution to be missing.. also check your POP setup defaults.. and the related Vendor card's account setup.
Thanks for your response. There are no errors or warning showing anywhere. PO's are entered through eRequester and then interface into GP - same thing for receipts. Had a call with eRequester and they say that it's GP's issue - especially when the default accounts (i.e. accrued payables) is only in GP. Not sure who to believe!
Hi Deanne-
Thank you for posting your question on the Forums. Do you know if there were any issues saving/receiving and/or error messages with the erring PO's? My suggestion would be to take a step back and verify if this happens when entering and receiving the exact same PO (manually keyed) into a GP TEST company. If not, then it's likely an issue with eRequester not populating data the same way GP does or a connectivity issue.
Have a great day!
Adam G.
Microsoft Dynamics GP
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