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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Storing HTML content i...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Storing HTML content in Multiple Lines of Text field

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Posted on by myname123 15

Hello,

We are using CRM On-Premise v8.2 

We have a requirement to store Rich-Text (via CKEditor) content in a custom entity. 

The data is currently stored as plain HTML - e.g. <html><head>...</head><body>...</body></html> inside a Multiple Lines of Text field.

While this works for small contents, once the content gets too large (We stored almost 1 million HTML characters for testing purposes, but content can be as large as needs be) the record containing this data takes too much time to load.

How can we solve this problem?

Thank you.

I have the same question (0)
  • Suggested answer
    Wahaj Rashid Profile Picture
    Wahaj Rashid 11,321 on at

    Hi,

    Thank you for your query.

    Try adding it another Tab (for example (Notes) and collapse it by default.

    This way, it will not be rendered when the form is loaded (or record is opened).

    Once user expand the tab, it will load.

    This should minimize the load time, also it is the best practice for sub-grids also (with large dataset).

  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    It is recommended to integrate the Dynamics with the SharePoint and store the HTML into SharePoint as a file.

    Here is the documentation about the integration which you can refer to.

    Set up customer engagement apps to use SharePoint Online - Power Platform | Microsoft Docs

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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