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Dynamics 365 Community / Forums / Microsoft Dynamics SL (Archived) / SL 2015 -- Newly insta...
Microsoft Dynamics SL (Archived)

SL 2015 -- Newly installed client won't open

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Posted on by antiquemapman 47

I've just installed Dynamics SL 2015 CU2 on the server machine, and then ran ClientSetup to install the client on my local machine. The installation went through without incident, but when I start up the client I get the following error message, after which it exits:

The client components on this machine are not up-to-date. This situation can result when a Service Pack is installed on the server but not the client. Please apply updates to this client computer.

The installation program was from the latest updated version (CU2) on the server.

Any help would be appreciated. Thanks!

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  • DRMinick Profile Picture
    DRMinick 5 on at
    RE: SL 2015 -- Newly installed client won't open

    I've done the above fixed and SL starts to Launch, but then I get this error message?

    "Unable to locate message file\Microsoft Dynamics\SL\Applications\MESSAGES.CSV."

    Anyone have this issue?

  • Suggested answer
    masterobie Profile Picture
    masterobie on at
    RE: SL 2015 -- Newly installed client won't open

    I was able to fix the issue.

    It seems that when CU2 was applied the ParentDirectory and INSTALLDIR registry entries were cleared. The changes I made are below. (The mapped drive that we use for SL is Z:\Applications)

    Open REGEDIT

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\DynamicsSL

    Changed INSTALLDIR from blank to Z:\Applications

    Changed ParentDirectory from blank to Z:\Applications

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Solomon\Solomon IV Tools For Visual Basic

    Changed ParentDirectory from blank to Z:\Applications

  • masterobie Profile Picture
    masterobie on at
    RE: SL 2015 -- Newly installed client won't open

    Did you ever figure this out? I am running into the same issue.

  • Community Member Profile Picture
    Community Member on at
    RE: SL 2015 -- Newly installed client won't open

    Any Update ? 
    Hello, at this moment we are in migration to cu2 and I have the same error after I acted the client the shortcuts do not work.

  • Stuart Nottingham Profile Picture
    Stuart Nottingham 1,192 on at
    RE: SL 2015 -- Newly installed client won't open

    The shortcut should still be in the start menu. If not, look for MSDynamicsSL.exe on the mapped drive

  • antiquemapman Profile Picture
    antiquemapman 47 on at
    RE: SL 2015 -- Newly installed client won't open

    Hi Stuart,

    Thanks for the info. I hadn't run the CU2 update on the local machine. Now that I've run it, however, I can't find the executable. I ran the SL2015_CU2.exe file and it said it was updating the client, and it continued on through completion, and everything seemed happy. When I look for the executable, however, I can't find it anywhere.  Any suggestions?

    Thanks,

    Dan

  • Stuart Nottingham Profile Picture
    Stuart Nottingham 1,192 on at
    RE: SL 2015 -- Newly installed client won't open

    Did you apply CU2 to the workstation? The ClientSetup.exe on the server doesn't get updated by CU2, so you have to run it at the workstations as well. It should only see the client to be upgraded.

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