Hello Richard,
There are a lot of things that changed in Fixed Assets after version 10.0. Some of the larger changes that may affect what's occurring for your client include:
• Fixed Assets Calendar: Now located under Setup >> FA >> Calendar, and not under utilities as it was in version 10.0. Starting in GP 2013 and up, users must define a Calendar ID in association with the calendar, and then assign that calendar to appropriate books in the Book Setup window. Are these things set up for your client in 2018?
• Fixed Assets Posting to GL: Starting in GP 2013, users can save FA batches prior to posting, modify accounts, preview what will be posted, and have access to additional restrictions.
If the calendar is not setup accurately, and/or not assigned to appropriate Book ID’s, not only will your client not be able to post to GL, but they likely weren’t able to depreciate successfully either.
Can you check to verify whether depreciation processed successfully? You can check this in the Financial Detail Inquiry window (Inquiry >> Fixed Assets >> Financial Detail) for an asset that was included in the depreciation.
Does it show depreciation in the appropriate period/year (according to what your client is attempting to interface to GL)?
What specifically is happening when your client attempts to post to GL? Is there an error? Does anything get pulled into the FA to GL Posting window? How are they restricting what’s being interfaced to GL?
Let me know when you can, and I’ll do my best to help!
Thank you for using Microsoft Dynamics Communities,
Andrea Melroe
Sr. Technical Advisor
Microsoft Dynamics GP
