Liveassist within Dynamics 365 not loading within Azure VM

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Posted on by R.K

Hi Team,

Recently we encountered a weird issue in which Liveassist chat within Dynamics 365 is not loading in a Azure VM (2012r2). The CRM Dynamics 365 window opens and as soon as we click on the Liveassist chat window to open, the weblink goes it to a loop going to login.microsoftonline.com and then back to Liveassit url and so on, it goes in a loop for some time and then stops on the user name and password screen which then does not accepts the creds.

I removed login.microsoftonline.com from trusted site of a user but then SSO stops working but Live assist loads correctly but that means users has to enter the creds at multiple sceen.

Any help/suggestions would be appreciated.

Regards,

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Pankaj Gogoi 3,177 on at

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RE: Liveassist within Dynamics 365 not loading within Azure VM

Hi RK,

Is anything logging in the browser console window? Also you can check the network tab if any URL is blocked.

Best Regards

PG