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Microsoft Dynamics NAV (Archived)

Can not install Zetadoc Express on client

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Posted on by 45

The installation program does not recognize that i have installed Dynamcis NAV 2009 R2 RTC.

Because of this the Zetadoc Express program does not install

Please assist,

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  • Marcel Vonk Profile Picture
    Marcel Vonk 45 on at
    Re: Can not install Zetadoc Express on client

    HI,

    The first key was not there

    The second key was there.

    I have reinstalled NAV 2009 R2  to create the first key but without succes. After this i created this key manually. After that still no succes.

    NAV 2009 R2 RTC works fine.

    Marcel,

  • David Cole Profile Picture
    David Cole 1,975 on at
    Re: Can not install Zetadoc Express on client

    Hello Marcel,

    Can you confirm that the two registry keys shown below exist, this is where Zetadocs checks what the currently installed version of NAV is.

    For version: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\DynamicsNav60

    For path: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Microsoft.Dynamics.Nav.Client.exe

  • Marcel Vonk Profile Picture
    Marcel Vonk 45 on at
    Re: Can not install Zetadoc Express on client

    No, only one version.

  • David Cole Profile Picture
    David Cole 1,975 on at
    Re: Can not install Zetadoc Express on client

    Hello Marcel,

    Do you have multiple versions of Dynamics NAV installed on your PC?

    If so, please read this post: https://community.dynamics.com/product/nav/f/34/p/84724/158689.aspx#158689

     

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