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Microsoft Dynamics AX (Archived)

Recall button on Sales order work Flow

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Posted on by 1,635

Dears,

we have customized work Flow on Sales order..system administrator can use the option of Recall but other user can't do..

any duty or privileges to enable this option???

Regards

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  • Suggested answer
    Ludwig Reinhard Profile Picture
    Microsoft Employee on at
    RE: Recall button on Sales order work Flow

    Hi Yasir,

    Can you provide some more information on the setup of your workflow? I have experienced something similar where the administrator was setup as the owner of the workflow and where the whole process flow was assigned to this owner. Would be great if you could check this to ensure that this is not the issue in your case and provide some additional information.

    Many thanks,

    Ludwig

  • Yasir Shahzad Profile Picture
    1,635 on at
    RE: Recall button on Sales order work Flow

    dear ludwig...i want to say that Recall option is not enable to submitter of Sales order Work Flow...my case is different...here the administrator is not the owner of Work Flow...Recall option only enable for System adminstrator. but not for the sales order submitter

    Regards

  • Suggested answer
    André Arnaud de Calavon Profile Picture
    299,947 Super User 2025 Season 2 on at
    RE: Recall button on Sales order work Flow

    Hi Yasir,

    You have to create privileges for the menu items used by the workflow and then attach it to a role. If this is not done, the user will not be able to see the functionality.

  • Yasir Shahzad Profile Picture
    1,635 on at
    RE: Recall button on Sales order work Flow

    Dear Andre....how can i create privilege...i know how to create privileges in menu item but which table will be best to solve this issue

    Regards

  • André Arnaud de Calavon Profile Picture
    299,947 Super User 2025 Season 2 on at
    RE: Recall button on Sales order work Flow

    Hi Yasir,

    There is no table involved for workflow menu items. I now also realized you are referring to the 'Recall' button. This should be visible if the user has the security role 'System user' assigned. Can you verify this?

  • Sohaib Cheema Profile Picture
    49,058 User Group Leader on at
    RE: Recall button on Sales order work Flow

    André is correct.

     

    In standard AX Recall button becomes active for a user under following conditions

    .

     //Pseudo Code//

    If (

    (Current User is Admin

     OR

    Current User is Owner of workflow

    OR

    User is IT Manager

    OR

    User Contains WF Privilege)

     

    AND //(And condition is inside if)

     

    (Workflow Status is Pending

    OR

    Workflow Status is Faulted)

     

    )//END OF IF CONDITION

     

    Definitely you don’t want to assign additional roles to current user.

    So solution can be providing access of Cancel Menu of item of you WF to Current Role of user. Note that “Recall” is represented by Cancel menu item of WF. These menu items are generated at time of WF Development.

  • Yasir Shahzad Profile Picture
    1,635 on at
    RE: Recall button on Sales order work Flow

    Dear sohaib..i m front end user...i want to know the privilege or duty...or any table value in AOT???

  • Yasir Shahzad Profile Picture
    1,635 on at
    RE: Recall button on Sales order work Flow

    Recall-button-not-enable.png

    Dear Andre....every user has assigned with "system user" in AX..the button is visible but not enable for user...kindly forget the completed status...because process has been completed by system administrator...

  • Verified answer
    André Arnaud de Calavon Profile Picture
    299,947 Super User 2025 Season 2 on at
    RE: Recall button on Sales order work Flow

    Hi Yasir,

    You now named the Workflow history form. I assumed you referred to the recall from the sales order. Can the user recall from the Sales order itself?

    Users can only use this button on the Workflow history form if they are the workflow owner, submitted the timesheet or has access to the privilege "WorkflowManageWorkflowInstances". In addition the status of the workflow instance should be Pending or Error.

  • Yasir Shahzad Profile Picture
    1,635 on at
    RE: Recall button on Sales order work Flow

    what is the path of "workFlowManagerWorkFlowInstances"

    Regards

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