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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Realtime Marketing seg...
Customer experience | Sales, Customer Insights,...
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Realtime Marketing segments incredibly slow when loading members

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Posted on by mswallow 7
Hi all,
 
Does somebody know why de realtime marketing segments are so incredibly slow when going live?
 
  • jwcpc Profile Picture
    jwcpc 197 on at
    Realtime Marketing segments incredibly slow when loading members
    Does anybody know when this 'hotfix' is due to take place? Having to wait 2-3 hours for segments to go live at the moment which really isn't ideal.
  • PaulineKolde Profile Picture
    PaulineKolde 712 Super User 2025 Season 1 on at
    Realtime Marketing segments incredibly slow when loading members
    So I heard from the support yesterday, that the performance of segments in real-time seems to be a broader issue. There will be a hotfix in few weeks. Hope this helps!
  • mcrthomas Profile Picture
    mcrthomas 160 on at
    Realtime Marketing segments incredibly slow when loading members
    We've experienced the same thing. One thing we've noticed is if the query is going to return zero leads or contacts, it will take a really looooonnnnngggg time. 
    If we know it's going to be a larger list, we add an email address that should show up to the query. If this query comes back quickly with 1 record we know that the query is correct and then we remove the email section and let it run.
  • Deborah J Pitt Profile Picture
    Deborah J Pitt 114 on at
    Realtime Marketing segments incredibly slow when loading members
    Hello!
     
    Had this very same issue with my recent client. Admittedly they have a very large number of contact (8 million) and we were segmenting on two custom tables, but even though the conditions in the segments were very simple (do not allow bulk email =allow plus a couple of conditions from a custom table), publishing is taking half an hour or longer. 
     
    Microsoft initially told me that up to 20 minutes to publish is 'acceptable' but they are now looking into solutions because the client is not at all happy.
     
    Suggest logging a support ticket to see if there is anything that can be done to improve the speed of your segments.
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Realtime Marketing segments incredibly slow when loading members
    Hi,
     
    There are various reasons for this type of problem.
    The conditions for setting up segments are too complex, and the number of members of a segment is too large.
    There are other processes in the system that are taking up resources, such as multiple journeys running.
    Network conditions affect loading speed.

    Best Regards,
    Dengliang Li
     

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