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Omnichannel Can't create Chat Channel

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Posted on by Pavel Karpovich

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Hello!

I'm tried to configure chat widget in the omnichannel customer service, but it don't work!

I was doing everything by this guide - https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/configure-live-chat

But when I try to create a chat channel it produce an error:

An error occurred in the PreLiveChatConfigCreatePlugin plug-in

Error code: 0x80040265

Session Id: c91940fe-9274-4f3b-a821-a8d1b49b6a10

Activity Id: 1019916b-0bd6-4f4d-8421-e0abcb4d916c

Did someone knows what it is and where is the problem? How can I manage this?

Thanks in advance!

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Noorahmad001 130 on at

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RE: Omnichannel Can't create Chat Channel

I am also facing the same issue , can someone please confirm the fix.

Thanks
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RajuB on at

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RE: Omnichannel Can't create Chat Channel

Dear Partner,

Greetings!

Did you try to validate this provision documentation on the configuration part and reproduce the issue.

docs.microsoft.com/.../omnichannel-provision-license

if you have already tried and still face the problem, please log a case with microsoft support channel through admin.powerplatform.microsoft.com
promo-z 5 on at

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RE: Omnichannel Can't create Chat Channel

Hello!

I'm tried to configure chat widget in the omnichannel customer service, but it don't work!

But when I try to create a chat channel it produce an error:

An error occurred in the PreLiveChatConfigCreatePlugin plug-in

Error code: 0x80040265

Did someone knows what it is and where is the problem? How can I manage this?

Thanks in advance!
Suggested answer

RajuB on at

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RE: Omnichannel Can't create Chat Channel

Dear Pavel,

I would request you to check the provisioning status once again as per the documentation and let us know if issue still persist.

docs.microsoft.com/.../omnichannel-provision-license

if there still issues please help to reach out our support channel with the ticket to resolve your issue.

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