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Hello!
I'm tried to configure chat widget in the omnichannel customer service, but it don't work!
I was doing everything by this guide - https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/configure-live-chat
But when I try to create a chat channel it produce an error:
Dear Pavel,
I would request you to check the provisioning status once again as per the documentation and let us know if issue still persist.
docs.microsoft.com/.../omnichannel-provision-license
if there still issues please help to reach out our support channel with the ticket to resolve your issue.
An error occurred in the PreLiveChatConfigCreatePlugin plug-in
Error code: 0x80040265
Did someone knows what it is and where is the problem? How can I manage this?
Thanks in advance!
Dear Partner,
Greetings!
Did you try to validate this provision documentation on the configuration part and reproduce the issue.
if you have already tried and still face the problem, please log a case with microsoft support channel through admin.powerplatform.microsoft.com
I am also facing the same issue , can someone please confirm the fix.
Thanks
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