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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Return of an Order sti...
Microsoft Dynamics AX (Archived)

Return of an Order still in 'Open' status

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Posted on by Community Member

I am trying to perform a Return Order for a Sales Order that was returned.  I have the Return created and all the items are in the Return Status 'Received', but the RMA is still in Return Status 'Open'.  Is there something I have to do to get this to Post or change statues to Complete or Closed?  I want to make sure the credit is going to be issued correctly before proceeding with more Returns.

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  • Weaveriski Profile Picture
    Weaveriski 23,616 Moderator on at
    RE: Return of an Order still in 'Open' status

    When you say the return status "Received" are you looking at the line status as well as the header? How many lines do you have and what is the status of each? If you go to the related sales order and look at the line view from the header tab is every line received?

    The return order status is set to "Closed" when the credit is generated, so to get it to "Complete" or "Closed" you need to process the credit, so I am guessing you want to see "Received" to prompt the credit process?

  • Community Member Profile Picture
    Community Member on at
    RE: Return of an Order still in 'Open' status

    The line status is 'Received' and the Header status is 'Open', so I was thinking that once all items were 'Received' then the Header status would change as well.  All line items have been "Received', so there are no more to Return.  I am wondering if our Invoicing job that runs at the end of the night will make that change?  Or does the credit process have to be set up to run on its own?

  • Verified answer
    Weaveriski Profile Picture
    Weaveriski 23,616 Moderator on at
    RE: Return of an Order still in 'Open' status

    Running it through that is how it works - the return order header remains open, the line status updates to received when the sales order is received, but it seems the return order header status only updates when the sales order is invoiced (assuming because I could not invoice mine). What you are seeing is standard, although I would raise it with Microsoft if I was you.

  • Community Member Profile Picture
    Community Member on at
    RE: Return of an Order still in 'Open' status

    Alright Thanks and I am seeing it is 'Delivered' status in the "All Sales Order" screen, so I am going to check on it tomorrow to see what happens when our Invoicing job runs tonight.  That is how all of our Sales Order status change from Open to Delivered to Invoiced.

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