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Customer experience | Sales, Customer Insights,...
Answered

Dynamics 365 Marketing form Autocapture option set & multiple option set is ignored. Isn't it possible with Autocapture. How should I achieve this. Please help.

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Posted on by

User get below script error:

if (currentElement.nodeName === "SELECT") {

var input = currentElement;

if (input.type === "select-one") {

var encodedValue = encodeURIComponent(input.value);

encodedData.push(encodedName + "=" + encodedValue)

}

}

I have the same question (0)
  • Leipajuusto Profile Picture
    110 on at

    Hello Vivek,

    What does the "Autocapture" refer to?

    Furthermore, the code information you given and problem you described are not easy to understand, it will help a lot if you can share more details about your problem and organize your input.

    Thanks!

    Yaw Wen

  • Community Member Profile Picture
    on at

    Hi there,

    I am a colleague of Vivek and I want to share some more information with you.

    We use Microsoft Dynamics for Marketing and we also have a website made with drupal CMS.

    On the CMS, there is a form, we want to capture with the marketing form capture funktion.

    On this form we got a multiple select dropdown list, where the user can choose one or more options.

    We added the script on the CMS and we mapped the fields (also the droptdown multiselect field). But when I do a form submissions, the data of of this field does not arrvie in marketing. All the other fields work well.

    The Javascript of the formloader ignores the multi select field. In the code it says, it will only search for a "select one".

    How can I capture a multi select field in marketing app?

    Thank you very much!

    Regards

    Ferdinand

  • Verified answer
    Leipajuusto Profile Picture
    110 on at

    Hi Ferdinand,

    Thanks so much with your information.

    I believe multi select field is still not supported with form capture yet: In form fields mapping step, actually Dynamics 365 field can only show single option form fields.

    (You can find its fetchXml query in console.)

    However, you still mapped your multi select field to single option field.

    Therefore, currently you may still need to use embedded form instead.

    Regards,

    Yaw Wen

  • Community Member Profile Picture
    on at

    Hi Yaw,

    I didn't see that the field was limited to just one value. But it's a pitty that I can't do that with Form Capture.

    Will this still be included in the future?

    However, thank you for your reply!

    Regards,

    Ferdinand

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