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Service | Customer Service, Contact Center, Fie...
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How to add Annotation (note) entity into Ribbon Workbench

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HI there!

In Notes and Emails, I'm going to add some custom buttons to make a preview of the Attachment

pastedimage1645624651616v1.png

And when I've tried to add Note entity into solution and then into Ribbon Workbench (to add the custom Button) it says this

pastedimage1645623885631v2.png

Can anyone help me pls to fix this? 

Or can you suggest another solution to make somehow preview the attachments?

Thanks in advance!

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    on at

    Hi Grisha Asatryan,

    Even if you could load Note entity into Ribbon Workbench, you also can't add custom button to timeline. Because Ribbon Workbench could only add button to form, home and subgrid tab.

    If you want to preview the attachment in timeline, you could try to add a PCF component named Attachment Gallery Control

    Please refer to this thread:

    Preview pictures in Timeline - Dynamics 365 Field Service Forum Community Forum

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