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Position in the queue and average waiting time not showing in the chatwidget

Posted on by 157

Hi there,

I have a PVA bot connected to Omnichannel and on the workstream session I have set to show the position in the queue and average waiting time for the chatwidget, but is not showing at all.

Any reason that could make it not to work?

Kind regards,

Fernando

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  • Suggested answer
    Eiken Profile Picture
    Eiken on at
    RE: Position in the queue and average waiting time not showing in the chatwidget

    Hi,

    The average wait time is displayed only if the wait is one minute or longer. 

    When there's no wait, the average wait time isn't displayed.

    The following link shows more details about customer wait time.

    Show customers their average wait time in a queue | Microsoft Learn

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