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Finance | Project Operations, Human Resources, ...
Suggested answer

Credit Card Import - Payment Method Missing

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When we imported the Feb2020 Corporate Credit Card transactions, all of the transactions imported with no Payment Method attached to the transactions. 
Looking at the data management for the import (data project name = FebCC2021, done on 3/4/21 at 3:33:15 PM), all but 12 of the transactions imported. The 12 errors were cc # needing to be attached to an employee which we are fixing. But all of the other transactions appear to have loaded correctly without error. But what we don't understand is why they didn't have a Payment Method attached. When we look at the Credit Card transactions, it shows an Employee Payment Method but the Payment Method is blank (see attached)
Our assumption is that the Payment Method should be hard coded into the template, but we need help to understand how to check the template and how to fix it. [View:/cfs-file/__key/communityserver-discussions-components-files/765/CNF_5F00_Export-Feb-2021-_2800_2_2900_-_2800_1_2900_.xls:320:240]Missing-Pmt-Method.PNG
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  • Suggested answer
    Michal Krejza Profile Picture
    on at
    RE: Credit Card Import - Payment Method Missing

    Hi AneSidd,

    It is necessary to check setup in all 5 connected tables - see my word document in previous post. If you still do not get Payment method on the transaction, please open a service request to our support team and we will manage it.

  • Community Member Profile Picture
    on at
    RE: Credit Card Import - Payment Method Missing

    I was able to figure out where to see the allowed payment methods under "Miscellaneous" expense category and it has corp card as allowed payment method. It looks like all of the expense categories that i looked at had corp card as allowed payment method. We tested this sandbox and it works, but not in PROD.

  • Suggested answer
    Michal Krejza Profile Picture
    on at
    RE: Credit Card Import - Payment Method Missing

    Hello AneSidd,

    The setup of Credit card transactions import is not very well described. For that reason I have prepared attached screenshots showing all connected tables. Credit-card-import-setup.docx

    As you find the "Payment method" is defined on Credit card setup on Employee, but also has to be defined as Allowed method on Expense category. In your situation I would check the "Miscellaneous" expense category and make sure that Payment method from employee is setup here as allowed. 

    Please let me know if this helps ?

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