Hi there, I have the following requirement:
A user will take different actions based on the email content. (eg: if the email is of a support nature, actions will be taken to answer support questions. If the email is of a maintenance nature, actions will be taken to answer maintenance questions). Each action type has different actions and different process flows.
Is this possible by setting up different folders in outlook (support and maintenance) and tracking those emails to specific queues? (so all of the emails in the support folder will automatically be added in a support queue set up in dynamics?) If this is not possible can you please suggest other config solutions I can use?
Thanks in advance!!
