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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Unable to get property...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Unable to get property 'close' of undefined or null reference unified service desk

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Posted on by Faran Saleem 295

I am trying to open a web application but it returns with an error,

Unable to get property 'close' of undefined or null reference unified service desk

I am using IE process because my application runs in IE only. The application is called from a CRM page button click and is displayed in a pop up window.

Outside USD it works fine in IE 11. But inside USD it does not work and throws above error.

The web application calls ActiveX dlls so I am assuming inside usd it not allowing to call ActiveX. Is there any way this could be the reason? Or what could be the reason?

Also, if it is ActiveX issue then how can I fix it inside USD?

I have the same question (0)
  • mobeenmohsin Profile Picture
    mobeenmohsin on at

    Hi Faran,

    Hope you are doing well.

    It seems that there might be compatibility issue which is causing issue in IE, can you please raise support request with Microsoft and share further details offline for further investigation? Thank you. 

    Best Regards,

    Mobeen Mohsin

  • Faran Saleem Profile Picture
    Faran Saleem 295 on at

    Hi Mobeen, Thanks for your reply . can you please direct me to the correct forum? Where I should raise this issue?

  • Suggested answer
    rthompson Profile Picture
    rthompson 1,532 on at

    Try using Xrm.Navigation.navigateTo();

    I believe you will get better results.

                    if (customParameters != '') {

                    var pageInput = {
                        pageType: "webresource",
                        webresourceName: "new_/custom/html/Test.html",
                        data: customParameters
                    };
                    var navigationOptions = {
                        target: 2, // 2 is for opening the page as a dialog. 
                        width: 800, // default is px. can be specified in % as well. 
                        height: 800, // default is px. can be specified in % as well. 
                        position: 1 // Specify 1 to open the dialog in center; 2 to open the dialog on the side. Default is 1 (center). 
                    };
                    Xrm.Navigation.navigateTo(pageInput, navigationOptions).then(
                        function success() {
                            //debugger;
                        },
                        function error(e) {
                            // Handle errors 
                        }
                    );

  • Faran Saleem Profile Picture
    Faran Saleem 295 on at

    I am talking about navigation inside Unified Service Desk. Outside USD On IE inside CRM it is working fine

  • mobeenmohsin Profile Picture
    mobeenmohsin on at

    Hi Faran,

    Please help to raise support request using admin.powerplatform.microsoft.com/. Please see below link for further help:

    docs.microsoft.com/.../get-help-support

    Thank you.

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