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Microsoft Dynamics AX (Archived)

Loyalty Redemption Error

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I am working on a task related to loyalty redemption. i am facing an error due to which i am unable to redeem the loyalty points of the customer. whether the balance is less the the point or more than it it gives me error that "Amount entered is greater than balance amount". 

what is the reason of this error and how can i solve it ?

Please see the following images for better understanding.

loyalty1.png loyalty2.png

loyalty3.png

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  • Verified answer
    Shafeeque P. Profile Picture
    6,533 Moderator on at
    • Did you customize the loyalty operation ?
    • What is your accrual and redemption rule ?
  • Community Member Profile Picture
    on at

    You are right Shafeeque. It was related to the customization we made earlier !

    Thank you for your response !

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