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Outbound marketing email: where are the fields to filter insights by date range?

Posted on by 20

Hi everyone,

When I open the 'Insights' of an outbound marketing email or customer journey, I cannot see the filters anymore. The filtering is now default 30 days in the past.

(This is how it should be, such as described by Microsoft:)

Is this a general know issue? Anyone an idea how to turn on the filters again?

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  • CU14081343-0 Profile Picture
    CU14081343-0 20 on at
    RE: Outbound marketing email: where are the fields to filter insights by date range?

    In the Sandbox Environment it is still there:

    pastedimage1686921390758v3.png

    But in the Production Environment it is missing ... :

  • CU14081343-0 Profile Picture
    CU14081343-0 20 on at
    RE: Outbound marketing email: where are the fields to filter insights by date range?

    Hi Sayen,

    1: Yes, in the past I could see them.

    2: The Main insights forms looks like this at our environment:

  • Suggested answer
    Sayen Zhang Profile Picture
    Sayen Zhang on at
    RE: Outbound marketing email: where are the fields to filter insights by date range?

    Hi partner,

    Hope you are well.

    Please confirm the bellowing issues if possible:

    1. Have you ever saw "From" and "To" settings in the form before?

    2. Open Insights main form of Marketing email table, check if "From" and "To" settings in the form.

    pastedimage1685604831851v2.png

    3. Check if any web resource added in the form hide the "From" and "To" settings.

    4. Try to use privacy model to open the page, check if "From" and "To" settings in the form.

    Best Regards,

    Sayen Zhang

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