web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Alter e-mail address f...
Customer experience | Sales, Customer Insights,...
Suggested answer

Alter e-mail address from user

(0) ShareShare
ReportReport
Posted on by Ricardo Rodrigues d... 694

Dear good afternoon,

I have the following case in my organization.

Have a user who will have their email changed in Office 365, automatically what happens to active and inactive CRM records?

Do they remain tied to the user who will have the email changed sometime?

Thanks

I have the same question (0)
  • LeoAlt Profile Picture
    LeoAlt 16,331 Moderator on at
    RE: Alter e-mail address from user

    Hi partner,

    If you changed a user's email address in Office 365, there will be no effects to active or inactive record in CRM.

    In general, it will take about 5-10 mins to sync the user information between office 365 and CRM.

    So changing the user email address will be safe and sending or receiving emails in CRM all using lookup field that means we do not need to enter the email address manually.

    If my understanding is not correct, please feel free to let me know and share more information about your problem.

    Best Regards,

    Leo

  • Ricardo Rodrigues dos Santos Profile Picture
    Ricardo Rodrigues d... 694 on at
    RE: Alter e-mail address from user

    Thanks for the answer

  • Suggested answer
    Neeraj Pawar Profile Picture
    Neeraj Pawar on at
    RE: Alter e-mail address from user

    Hi Ricardo,

    Below is the article which has the list of fields that are automatically synced from Office 365 portal (or AAD) to CRM.

     

    https://docs.microsoft.com/en-us/power-platform/admin/create-users-assign-online-security-roles#user-profile-information

     

    If we are updating the username in the Office 365 portal this should get synced to CRM as well within few minutes. I have just verified this scenario in my org and it works fine.

     

    Note that the “Primary Email” field in CRM does not get updated automatically, if change is required, this field needs to be updated manually in CRM.

     

    Thanks,

    Neeraj Pawar

    Partner Technical Advisor

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Rishabh Kanaskar Profile Picture

Rishabh Kanaskar 149

#2
MVP-Daniyal Khaleel Profile Picture

MVP-Daniyal Khaleel 142

#3
Tom_Gioielli Profile Picture

Tom_Gioielli 125 Super User 2025 Season 2

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans