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Global Search - Article Preview icon missing

Posted on by 59
I've followed the steps for Setting up knowledge management but do not see the 'Preview icon' as shown in the red box of this article: Search knowledge articles | Microsoft Learn. Relevance search is enabled.
 
 
 
There is no customization on the app. Portals are not enabled. Model-driven app.
 
 
 
 
 
  • JustRhonda Profile Picture
    JustRhonda 59 on at
    Global Search - Article Preview icon missing
    Yes, I did notice that but as I stated, there hasn't been any customization. Not sure if this statement 'If you haven't enabled the preview option' is related to customization or if there's somewhere to enable the preview option?
  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 7,346 Super User 2024 Season 1 on at
    Global Search - Article Preview icon missing
    Hello User,
     
    Have you looked into the below note also form article?
     
    "If you have overwritten the OpenRecordItem command for the knowledge article, and if the global search knowledge configuration option is enabled, the knowledge article format follows the customizations that you have provided. If you haven't enabled the preview option, the knowledge article opens in the knowledge authoring form."
     
    Thank you,
    Amit Katariya
     

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