Incoming email is tracked or created in CRM from Dynamics 365 app for Outlook

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Posted on by SIDDHU36547

Hi Experts,

can you please suggest what to do on this. any inputs

We have a user that was just configured on yesterday with the Dynamics 365 app for Outlook. today we discovered couple of non CRM emails where the user was CC'd on, CRM tracked or created the incoming email record. This was done without any tracking options enabled from the the user. We would like to find the root cause of this and have a better understanding as to why non-crm incoming emails to Outlook would get tracked in CRM and without having any configuration for it.

Version 1612 (9.0.28.1) (DB 9.0.28.1) on-premises configured for Server Side Sync with Exchange Online and user configured with App for Outlook.

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Venkatesh Nadar on at

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RE: Incoming email is tracked or created in CRM from Dynamics 365 app for Outlook

Hi,

Please check the personal settings of the affected user is it "All email message", if yes change it.

Different options of tracking (+) Understanding the different options for tracking E-mails in Microsoft Dynamics CRM - Microsoft Dynamics CRM Community