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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Invoice stopping for c...
Microsoft Dynamics AX (Archived)

Invoice stopping for customers with overdue invoice

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Posted on by oldman.logan 565

Hi... We need an option to stop invoicing for customers with overdue invoices. 

Suppose there's a credit / cash invoice that's not been paid and it is overdue, we need the option to automatically stop invoicing so that sales people cannot post invoice for that customer until that payment is made & updated. 

Currently there's a option in the customer details where the invoicing can be stopped. But this has to be done manually. Is there any option to get this done automatically once there's an overdue?

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I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,035 Super User 2025 Season 2 on at

    Hi Iron,

    There is no automation that will put a customer on hold for invoicing if there is an overdue balance. You can consider a customization. But... You need to manage to prevent delivery new goods or services to that customer. This parameter is not preventing that. So, do you really want to block invoicing when you did deliver goods?

  • oldman.logan Profile Picture
    oldman.logan 565 on at

    Hi André. Thank you for your reply. This feature also supports stopping 'all' transactions. So we could do this to prevent any deliveries and invoicing altogether. The only issue we have is it has to be done manually.

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi iron.apologist,

    In AX2012 you need to 'adjust' this. I do not know a standard way how to realize this in the standard application. This is also what Andre mentioned above ;-)

    Best regards,

    Ludwig

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