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Service | Customer Service, Contact Center, Fie...
Unanswered

Not able to sign-in, even the Guides certificate is assigned

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Posted on by 5

I am not able to sign in even I have made account with domain(onmicrosoft.com). Following error appears all the time I try to sign in.

Guides-error.PNG

I have the same question (0)
  • DavePinch Profile Picture
    Microsoft Employee on at

    Hi alihusnain, to help narrow down potential issues, can you clarify whether you are trying to create a trial subscription or trying to connect to an existing Guides subscription managed by your company?

  • alihusnain Profile Picture
    5 on at

    I am working on a trial subscription. On office365 portal, it showing that certificate has been assigned, but upon signing in it shows error. 

  • DavePinch Profile Picture
    Microsoft Employee on at

    Hi alihusnain, I haven't seen this kind of error. I suggest opening a support ticket at support.microsoft.com/.../support-for-business. Once you have a ticket created, feel free to private msg me and I can help track with our team.

    in the meantime (or you cannot create a support ticket), double-check each step of the setup process and let me know the exact step where you cannot proceed or an error occurs. That will help me narrow down the problem and get in front of the right engineer.

    Hopefully we can get you unblocked ASAP.

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