Send email to external email address

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Posted on by Community Member

We have a requirement that whenever user selects any email template in case form (Usually customer email comes in "To" field), they can write any email address(Not belonging to CRM) in "CC" field. Normally the email only goes to customer. How can we send email to external users mentioned in "CC" field?

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Case Management

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Mahadeo Matre 17,021 on at

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RE: Send email to external email address

Yes.. this setting is only for alowing to use email address directly in emails from CRM. You have to change workflows.
Community Member on at

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RE: Send email to external email address

Thank you Mahadeo for your quick reply. There is also few workflows configured which sends email for case status and other activities details to customer. Do we need to make changes in workflows to send email to mentioned email address in "CC" field?
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Mahadeo Matre 17,021 on at

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RE: Send email to external email address

Hi..

You need to set allow messages with unresolved email recipients to be sent to Yes, from system settings.

For more details check

community.dynamics.com/.../send-an-email-to-the-user-who-is-not-associated-with-any-record-in-dynamics-crm