Hi Hari C,
I advise against sharing your credentials with anyone in this group. They are generally highly skilled and knowledgeable but I believe are in no way accountable or liable for help or advice they provide in here, me included. I offer the following advice as part of the user community, I am not compensated in any way for this service.:
As Kamalkant Sharma posted, you should reach out to your Dynamics 365 partner and have them assist you in the reactivation of your Accounts or Users. They may charge a fee for the work they complete. If you do not know your partner or do not have one go here to find one:
https://www.microsoft.com/en-ca/solution-providers/home
It is a little unclear in your message if you want to activate Accounts or Users. They are different (some times users are referred to as user accounts, making it tricky).
- Accounts are generally companies that you have a relationship with.
- Users are generally individuals that login and work in your CRM. For the most part they require licenses.
Having said that the process of activating Accounts is straight forward.
In your CRM go to Sales, then Accounts, select the inactive account view, select the record you want to activate (by checking the box to the left of the record) then in the menu above select activate.
To activate users it depends if you are online or on premise.
High level:
for on premise, go to settings, security, users.
select the disabled users view
select the user you want to enable by clicking on the checkbox to the left of the user record.
click on enable
You may also have to assign security roles
for online go to your Office365 administration center select users locate the user you are looking for by their email address (it must match the email address in CRM) - this is a rule of thumb...
assign the user a Dynamics 365 CE license.
In a few minutes the user will become active in your D365 CE.
Thanks,
Justin
