"Date sent" field in email activity is not setting

(0) Share

Report

Posted on by michalkarpierz

I have problem with this "Date sent" field on Email activity form. Maybe I don't understand something, but when I create and send email from CRM this date is set correctly. But when I'm using "Dynamics 365 App for Outlook", and set "Tracking" on any email, this date is never set on CRM side.

All responses (3)

Answers (2)

Verified answer

Thangamani 507 on at

Like (0)

Report

RE: "Date sent" field in email activity is not setting

Hi,

No you cannot set it like that and these 2 fields are OOB fields and it cannot be changed.Pls have a look at this article.

docs.microsoft.com/.../activitypointer

If this answer your question,pls mark it as verified.

Hope this helps.

Regards,

Thangamani
michalkarpierz 15 on at

Like (0)

Report

RE: "Date sent" field in email activity is not setting

Thank You for the explanation. I have another question. Is there relatively easy way to change that email send date will be put in the "Date sent" field instead of "Actual End" ?
Verified answer

Thangamani 507 on at

Like (0)

Report

RE: "Date sent" field in email activity is not setting

Hi,

Actually when you send email from CRM Date sent will be set and when it is tracked from outlook "Actual End" will be Set.Pls check it.

Hope this helps.

Regards,

Thangamani